Pomellato Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Sep 30, 2026
About Pomellato
Founded in Milan in 1967 by Pino Rabolini, Pomellato stands as a pioneering maison that transformed fine jewellery with a prêt-à-porter spirit and a bold love of coloured gemstones. As an employer within the Kering portfolio, Pomellato offers a culture where Italian goldsmithing savoir-faire, contemporary design and responsible innovation meet. Teams are encouraged to combine technical excellence with creative freedom, entrepreneurial agility and respect for people. The house is particularly admired for its commitment to inclusivity, female empowerment, sustainability and the preservation of artisanal skills, creating a workplace for talents who wish to shape modern luxury with authenticity, colour and purpose.
Pomellato Client Advisor – Madrid | Luxury jewelry retail position in Milan-heritage house. Join our ECI boutique team.
Role & Responsibilities
- Manage client relationships and identify customer needs to deliver exceptional, professional service
- Act as brand ambassador, communicating Pomellato's values, philosophy, and design heritage to clients
- Develop and recruit new clients through proactive engagement and relationship-building
- Maximize sales performance through consultative selling and product knowledge
- Uphold high ethical standards and maintain professional conduct in all client interactions
- Maintain strong focus on customer satisfaction and long-term relationship cultivation
Qualifications
- Fluency in English and Spanish; knowledge of additional languages highly valued
- Strong communication skills and interpersonal sensitivity
- Excellent negotiation and persuasion abilities
- Demonstrated ability to build and maintain professional relationships
- Proficiency with MS Office and Outlook
- Customer-centric mindset with commitment to satisfaction and service excellence
Skills
Experience
Retail or client-facing experience in luxury goods or high-end retail is highly beneficial; demonstrated success in client development and sales achievement.
Education
Secondary education (high school diploma or equivalent) minimum; further training in luxury retail, hospitality, or business is advantageous.
Workplace
This position is based in Madrid, Madrid, Spain.
Benefits
Commitment to talent development and internal mobility; dynamic, stimulating workplace environment fostering professional growth and skill development.
Culture
Pomellato fosters a Milanese workplace culture where bold creativity, exceptional craftsmanship, and a contemporary approach to fine jewelry are central to daily collaboration. As an employer, the Maison encourages individuality, inclusion, and responsible innovation, uniting artisan expertise with a forward-looking luxury mindset.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Pomellato, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Brand Ambassador», «Retail Associate», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.