Pomellato Client Advisor

About Pomellato

Founded in Milan in 1967 by Pino Rabolini, Pomellato stands as a pioneering maison that transformed fine jewellery with a prêt-à-porter spirit and a bold love of coloured gemstones. As an employer within the Kering portfolio, Pomellato offers a culture where Italian goldsmithing savoir-faire, contemporary design and responsible innovation meet. Teams are encouraged to combine technical excellence with creative freedom, entrepreneurial agility and respect for people. The house is particularly admired for its commitment to inclusivity, female empowerment, sustainability and the preservation of artisanal skills, creating a workplace for talents who wish to shape modern luxury with authenticity, colour and purpose.

Role & Responsibilities

• Serve as a passionate DoDo brand ambassador, embodying the brand's values and philosophy of inclusivity and self-expression in every customer interaction
• Master DoDo's product portfolio and heritage, developing deep knowledge of storytelling, craftsmanship, and the emotional significance of each collection
• Maintain products, displays, and the boutique environment to the highest standards of cleanliness, organization, and presentation
• Develop and nurture long-term client relationships through individualized approaches and strategic use of CRM and clienteling tools to foster brand loyalty
• Achieve individual and team sales targets through meaningful customer engagement and responsibility for commercial performance
• Welcome and assist all customers with exceptional service, guiding them through the brand's story and heritage to create memorable experiences
• Monitor and act upon CRM KPIs to continuously strengthen and refine clienteling activities and personal customer portfolio
• Maintain awareness of fashion trends, competitive activity, and market dynamics to inform customer conversations and product recommendations
• Uphold corporate standards regarding personal presentation, behavior, and adherence to DoDo brand guidelines at all times
• Contribute to a positive, collaborative working environment through teamwork and participation in boutique operational activities

Qualifications

• Fluent in German and English
• Passion for the DoDo brand and luxury jewelry
• Demonstrated excellence in customer service and client relationship building
• Strong interpersonal and communication skills with the ability to engage diverse customer demographics
• Commercial mindset with proven ability to achieve sales targets
• Problem-solving capability and flexibility in a fast-paced retail environment
• Multitasking ability and composure in managing high-demand periods

Skills

Experience

Retail or luxury customer service experience in a comparable environment is advantageous, though passion for the brand and strong interpersonal capabilities may offset limited direct experience in the sector.

Education

Secondary education or equivalent; additional training in luxury retail, jewelry, or customer service is beneficial but not mandatory.

Workplace

Culture

Pomellato fosters a Milanese workplace culture where bold creativity, exceptional craftsmanship, and a contemporary approach to fine jewelry are central to daily collaboration. As an employer, the Maison encourages individuality, inclusion, and responsible innovation, uniting artisan expertise with a forward-looking luxury mindset.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.