Pomellato Client Advisor
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jun 5, 2026
About Pomellato
Founded in Milan in 1967 by Pino Rabolini, Pomellato stands as a pioneering maison that transformed fine jewellery with a prêt-à-porter spirit and a bold love of coloured gemstones. As an employer within the Kering portfolio, Pomellato offers a culture where Italian goldsmithing savoir-faire, contemporary design and responsible innovation meet. Teams are encouraged to combine technical excellence with creative freedom, entrepreneurial agility and respect for people. The house is particularly admired for its commitment to inclusivity, female empowerment, sustainability and the preservation of artisanal skills, creating a workplace for talents who wish to shape modern luxury with authenticity, colour and purpose.
DoDo Client Advisor position in Düsseldorf, Germany – part-time luxury jewelry retail role combining brand advocacy and personalized customer service.
Role & Responsibilities
- Serve as an authentic DoDo brand ambassador, embodying the brand's values and philosophy of sustainability, inclusivity, and emotional storytelling in all customer interactions
- Master product knowledge and develop deep expertise in DoDo's jewelry collections, heritage, and creative vision
- Maintain boutique presentation standards by keeping merchandise efficient, clean, safe, and organized in both sales floor and back-office areas
- Achieve individual and team sales targets while assuming responsibility for sales results and working effectively with KPIs and business applications
- Cultivate and develop long-term customer relationships through personalized service, utilizing CRM and clienteling tools to foster brand loyalty
- Welcome all customers with exceptional service, providing tailored shopping experiences that reflect the brand's legacy and heritage
- Support customers across all DoDo product categories while promoting product storytelling and brand knowledge
- Contribute to a positive working environment and collaborate effectively on all boutique activities that support operational excellence
- Monitor fashion trends and competitive landscape to remain current and informed
- Adhere to corporate appearance and conduct standards aligned with DoDo brand guidelines
- Apply CRM KPIs to strengthen and continuously develop clienteling activities
- Demonstrate flexibility and problem-solving capabilities throughout a dynamic working day
Qualifications
- Passion for the DoDo brand and luxury jewelry
- Excellent interpersonal and teamwork abilities with the capacity to engage diverse customer demographics
- Demonstrated commercial acumen and result-oriented mindset
- Fluent in English and German with strong written and verbal communication skills
- Proactive openness to feedback and capacity for direct, clear communication with team and management
- Product sensitivity with well-developed market and trend awareness
- Willingness to work shift schedules
- Ability to multitask and manage high-activity workdays effectively
Skills
Experience
Retail sales experience in luxury fashion, jewelry, or premium beauty is preferred. Demonstrated success in client-facing roles that emphasize personalized service, brand advocacy, and sales achievement is valued.
Education
Secondary education (Hochschulreife or equivalent) required. Additional training in luxury retail, jewelry, or customer service is advantageous.
Workplace
This position is based in Düsseldorf, North Rhine-Westphalia, Germany.
Culture
Pomellato fosters a Milanese workplace culture where bold creativity, exceptional craftsmanship, and a contemporary approach to fine jewelry are central to daily collaboration. As an employer, the Maison encourages individuality, inclusion, and responsible innovation, uniting artisan expertise with a forward-looking luxury mindset.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Pomellato, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Jewelry Sales Associate», «Brand Ambassador», «Client Relations Specialist», «Retail Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.