Pomellato Client Advisor
DODO (Pomellato) seeks a Client Advisor in Düsseldorf — fixed-term, full-time role delivering personalised luxury service and clienteling.
Overview
DODO is a Milanese jewellery house known for its playful charm-based collections and emotive storytelling; the brand sits within Pomellato and is part of the Kering group. The maison emphasizes creativity, product craftsmanship and progressive sustainability practices, offering a boutique-led environment where personalised customer relationships and brand storytelling are central.
Role & Responsibilities
- Act as a passionate brand ambassador, conveying DODO’s values and heritage at every client touchpoint.
- Deliver extraordinary, personalised client experiences through attentive service, storytelling and expert product advice.
- Prospect, develop and maintain long-term client relationships using CRM and clienteling tools to drive loyalty and repeat business.
- Achieve individual and team sales targets; monitor and act on CRM KPIs and other business metrics.
- Maintain boutique standards: ensure merchandise presentation, stock integrity, visual standards and back‑office organisation.
- Collaborate proactively with colleagues to support store operations, events and product launches.
- Stay informed on market and trend developments and competitor activity to inform selling approaches.
Qualifications
- Demonstrable passion for the DODO brand and fine jewellery.
- Commercial mindset with curiosity, agility and strong problem‑solving capabilities.
- Excellent interpersonal skills and proven ability to work with a diverse clientele.
- Flexibility for shift work and capacity to perform in a fast‑paced boutique environment.
- Fluent in German and English; additional languages are an advantage.
- Receptive to feedback with clear, direct communication style and strong teamwork orientation.
Skills
Experience
Experience in luxury retail or jewellery sales with demonstrable clienteling results is preferred; prior use of CRM systems and experience meeting sales KPIs in a boutique environment is advantageous.
Education
Secondary education or equivalent; vocational training in retail, fashion or luxury commerce is desirable but not mandatory.
Workplace
This position is based in Düsseldorf, North Rhine-Westphalia, Germany. Cerulean lists 46 open roles in Düsseldorf, including 1 posted recently. The broader North Rhine-Westphalia area accounts for 59 active listings on Cerulean, 2 of which are new. In Germany as a whole, Cerulean currently features 395 open positions, with 8 posted this week.
Culture
The brand fosters a boutique culture centred on creativity, personalised service and sustainability, supported by the wider Pomellato and Kering network. Colleagues operate in a collaborative, customer-centric environment where product passion and storytelling are valued.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.