Pomellato Client Advisor

About Pomellato

Founded in Milan in 1967 by Pino Rabolini, Pomellato stands as a pioneering maison that transformed fine jewellery with a prêt-à-porter spirit and a bold love of coloured gemstones. As an employer within the Kering portfolio, Pomellato offers a culture where Italian goldsmithing savoir-faire, contemporary design and responsible innovation meet. Teams are encouraged to combine technical excellence with creative freedom, entrepreneurial agility and respect for people. The house is particularly admired for its commitment to inclusivity, female empowerment, sustainability and the preservation of artisanal skills, creating a workplace for talents who wish to shape modern luxury with authenticity, colour and purpose.

Role & Responsibilities

• Represent DoDo as a passionate brand ambassador during every selling ceremony.
• Learn the brand and develop in-depth product knowledge.
• Keep products clean, secure, organized, and efficiently maintained in both front- and back-of-house areas.
• Contribute to teamwork and activities that support the boutique’s overall goals and smooth operations.
• Work toward individual and team goals, taking responsibility for sales results and using KPIs and business applications.
• Help maintain a positive work environment.
• Stay up to date on fashion trends and competitors.
• Follow company grooming requirements and DoDo standards and policies for personal care and conduct.
• Maintain and develop long-term customer relationships through an individual approach and CRM and clienteling tools, supporting brand loyalty.
• Use CRM KPIs to strengthen and develop clienteling activity.
• Support customers in purchasing DoDo products, enhancing product knowledge and storytelling.
• Welcome every customer and provide an excellent experience, demonstrating knowledge of the brand’s history and heritage.

Qualifications

• Passion for the DoDo brand.
• Curiosity, empathy, agility, and a commercial mindset.
• Ability to work with a diverse client base.
• Excellent interpersonal and teamwork skills.
• Flexibility and problem-solving ability.
• Availability to work shifts.
• Product sensitivity and strong knowledge of the market and fashion trends.
• Creative mindset and ability to inspire clients with personalized styling and unique jewelry combinations that reflect their tastes, milestones, and stories.
• Openness to feedback and clear, straightforward communication with the team and managers.
• Ability to multitask and handle the pressure of a busy day.
• Fluent English; knowledge of other languages is a plus.

Skills

Compensation

The base compensation for this position is EUR 25,000 per annum.

Benefits

Eligible for sales incentives under company policy; additional benefits and initiatives are offered in accordance with company policies, alongside those provided by the applicable National Collective Labor Agreement and by law.

Culture

Pomellato fosters a Milanese workplace culture where bold creativity, exceptional craftsmanship, and a contemporary approach to fine jewelry are central to daily collaboration. As an employer, the Maison encourages individuality, inclusion, and responsible innovation, uniting artisan expertise with a forward-looking luxury mindset.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.