Pomellato Boutique Manager

About Pomellato

Pomellato is a Milan-based fine jewellery maison renowned for its coloured gemstones, distinctive design language and artisanal goldsmithing. As part of the Kering group, Pomellato combines independent creative identity with the resources of a global luxury conglomerate and promotes responsible sourcing and progressive brand values.

Role & Responsibilities

• Lead the boutique to achieve sales objectives and KPIs, spending the majority of time on the sales floor to coach and support the team.
• Translate mystery shopping feedback into targeted action plans and ensure their execution.
• Coach sales teams continuously on exceptional service, advanced selling techniques and brand storytelling to deliver a unique client experience.
• Resolve client concerns, disputes and complaints while protecting client satisfaction and brand integrity.
• Uphold ethical behaviour, professional standards and impeccable client treatment across the store team.
• Ensure boutique teams attend and apply training on collections, selling techniques, brand heritage, security and other relevant topics; partner with sales trainers to implement and follow up training plans.
• Generate new business through proactive customer recruitment, event promotion/organisation and active social engagement with the local market.
• Cultivate and maintain long-term client relationships both inside and outside the boutique; implement client database activities according to marketing guidelines.
• Maintain store appearance, safety and presentation to brand standards; report and escalate maintenance issues.
• Manage product assortment, visual merchandising and in-store displays; monitor stock levels and manage inventory in line with KPIs.
• Ensure team grooming standards are consistently met.
• Supervise AFSS activities and requests as required.
• Maintain strong market knowledge of competitors, local events, product assortments and pricing; stay aligned with brand locations and marketing activities.

Qualifications

• Proven experience in a boutique manager or equivalent store leadership role within luxury retail or a highly customer-focused environment.
• Fluent in Italian and English.
• Excellent communication skills and high interpersonal sensitivity.
• Strong negotiation skills and a clear customer-orientation.
• Demonstrated leadership, team-building and coaching capability.
• Entrepreneurial mindset with a proactive, results-driven attitude and the ability to develop local networks.

Skills

Experience

Several years of progressive responsibility in luxury retail store management or as a boutique manager, with a track record of meeting sales KPIs, developing teams and managing high-value client relationships.

Workplace

Culture

Pomellato fosters talent development, internal mobility and leadership growth within a design-led, artisanal jewellery house. The brand emphasises diversity and inclusion, encourages a collaborative environment and values engagement with local cultural and social communities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.