Pomellato Boutique Manager

About Pomellato

Founded in Milan in 1967 by Pino Rabolini, Pomellato stands as a pioneering maison that transformed fine jewellery with a prêt-à-porter spirit and a bold love of coloured gemstones. As an employer within the Kering portfolio, Pomellato offers a culture where Italian goldsmithing savoir-faire, contemporary design and responsible innovation meet. Teams are encouraged to combine technical excellence with creative freedom, entrepreneurial agility and respect for people. The house is particularly admired for its commitment to inclusivity, female empowerment, sustainability and the preservation of artisanal skills, creating a workplace for talents who wish to shape modern luxury with authenticity, colour and purpose.

Role & Responsibilities

• Achieve the boutique’s annual and monthly sales targets and KPIs.
• Analyse sales, identify issues and implement improvement measures.
• Monitor boutique indicators, including average transaction value, conversion rate and repeat-purchase rate.
• Use CRM to develop client relationships and generate sales opportunities.
• Work with the Retail Manager to develop and execute business plans.
• Deliver the highest standard of client service in line with Pomellato brand standards.
• Build long-term relationships with VIP and prospective clients.
• Use client information for follow-up and to encourage repeat visits.
• Participate in and manage boutique events and department-store events.
• Handle client complaints and escalated cases appropriately.
• Recruit, develop and evaluate boutique staff, and support their retention.
• Provide ongoing coaching and feedback to team members.
• Increase team motivation and maximise performance.
• Support the development of brand and product knowledge and selling skills.
• Ensure compliance with internal policies and requirements.
• Manage and supervise all day-to-day boutique operations.
• Prepare staff schedules and workforce plans.
• Manage inventory and stocktakes, and implement loss-prevention measures.
• Maintain visual merchandising standards.
• Comply with operational and audit standards.
• Build and maintain a strong working relationship with Isetan Shinjuku and negotiate with the department store.
• Coordinate with relevant head-office teams, including Retail, Marketing, CRM and HR.
• Actively participate in department-store initiatives and events.
• Gather and share market trends and competitor information.

Qualifications

• At least 5 years of experience in luxury retail.
• Management experience as a Boutique Manager or Assistant Boutique Manager.
• Experience selling high-value products, such as jewellery, watches, leather goods or fashion.
• Strong client service and communication abilities.
• Sales management and KPI analysis skills.
• Jewellery or high jewellery industry experience is preferred.
• Department-store retail operations experience is preferred.
• Experience using CRM is preferred.
• Business-level English is preferred.
• Demonstrates Pomellato’s brand values and acts as a role model.
• Takes a client-centric approach.
• Leads collaboratively to deliver results.
• Shows strong ownership and works autonomously.
• Adapts flexibly to change and takes an active approach to problem-solving.

Skills

Experience

At least 5 years in luxury retail; management experience as a Boutique Manager or Assistant Boutique Manager.

Culture

Pomellato fosters a Milanese workplace culture where bold creativity, exceptional craftsmanship, and a contemporary approach to fine jewelry are central to daily collaboration. As an employer, the Maison encourages individuality, inclusion, and responsible innovation, uniting artisan expertise with a forward-looking luxury mindset.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.