Pomellato Boutique Manager

About Pomellato

Pomellato, a distinguished name in contemporary fine jewelry, has been crafting exquisite pieces in Milan since 1967. Known for its vibrant gemstones and innovative designs, Pomellato is a pioneer in responsible gold purchasing, achieving 100% responsible sourcing. As part of the Kering Group, a global leader in luxury goods, Pomellato offers an enriching environment that values diversity and sustainability, fostering a culture of creativity and excellence.

Pomellato seeks a Boutique Manager for its Palacio de Hierro - Polanco location in Mexico City. The role involves driving sales, managing store operations, and leading a team to ensure exceptional client experiences. Candidates should have 5-8 years of retail supervisory experience, preferably in luxury, and possess excellent communication and interpersonal skills.

Role & Responsibilities

• Drive the achievement of store sales and KPI targets as set by Senior Management.
• Serve as a role model by performing all store functions, demonstrating professionalism and disciplined work habits.
• Motivate the team and contribute to building client relationships from recruitment to outreach activities.
• Ensure exceptional client experiences in every interaction.
• Maintain outstanding standards and solid product knowledge to provide a friendly environment.
• Establish personal sales goals for staff and monitor performance.
• Develop a network of clients impacting local and international markets.
• Minimize client complaints through effective customer service.
• Collaborate with Retail Manager and Retail Performance Manager to maximize sales.
• Maintain store standards and resolve delivery discrepancies promptly.
• Generate ongoing market intelligence.
• Work with merchandisers to ensure appropriate stock levels and presentations.
• Report any theft or suspected theft immediately.
• Coordinate employee consignments and oversee purchase transactions.
• Ensure compliance with all policies through regular meetings and audits.
• Evaluate performance issues and recruit sales candidates.
• Train and develop sales executives and monitor training for all personnel.
• Partner with Human Resources for annual performance reviews.
• Instruct staff on job responsibilities and coordinate daily duties.
• Ensure sufficient staffing and approve potential new hires.
• Prepare and submit time schedules and approve payroll.
• Collaborate with Retail and Marketing teams on market-relevant activities.
• Identify opportunities with community outreach programs.

Qualifications

• 5-8 years of retail supervisory experience, preferably in luxury.
• Excellent oral and written communication skills.
• Proactive self-starter with a team-oriented approach.
• Ability to work varied schedules, including weekends and holidays.

Skills

Experience

5-8 years of retail supervisory experience, with a preference for luxury sector experience.

Workplace

Benefits

Pomellato offers a dynamic work environment as part of the Kering Group, with opportunities for professional growth and development.

Culture

Pomellato fosters a diverse and inclusive workplace, valuing creativity and innovation. As part of the Kering Group, the company is committed to sustainability and responsible sourcing, creating a supportive environment for personal and professional growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.