- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- €50,000/year
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 13, 2026
About Pomellato
Founded in Milan in 1967 by Pino Rabolini, Pomellato stands as a pioneering maison that transformed fine jewellery with a prêt-à-porter spirit and a bold love of coloured gemstones. As an employer within the Kering portfolio, Pomellato offers a culture where Italian goldsmithing savoir-faire, contemporary design and responsible innovation meet. Teams are encouraged to combine technical excellence with creative freedom, entrepreneurial agility and respect for people. The house is particularly admired for its commitment to inclusivity, female empowerment, sustainability and the preservation of artisanal skills, creating a workplace for talents who wish to shape modern luxury with authenticity, colour and purpose.
Pomellato seeks a Boutique Manager in Florence to lead sales performance, client development, team coaching and boutique operations. The role is governed by the CCNL Terziario, Distribuzione e Servizi (H011) and offers a gross annual salary starting from €50,000, subject to experience, autonomy and competencies; bonuses follow applicable company policies.
Role & Responsibilities
- Manage the boutique to achieve sales objectives and KPIs, spending most of the time on the shop floor with the sales team and clients.
- Contribute to action plans based on mystery shopping results and ensure their implementation.
- Coach the sales team on exceptional service, selling skills and attitude to deliver a unique shopping experience.
- Resolve client concerns, disputes and complaints while pursuing client satisfaction.
- Ensure the store team behaves ethically and acts with integrity toward clients.
- Lead, motivate and develop the boutique team, fostering a high-performance, client-centric and collaborative culture.
- Ensure the boutique team participates in training to develop product knowledge, selling techniques, clienteling skills, brand storytelling and security awareness.
- Coach team members and provide regular feedback to support professional growth and performance improvement.
- Set clear objectives and monitor individual and team performance against business targets and KPIs.
- Proactively recruit new customers and promote and create events to generate business opportunities.
- Participate in social events and involve the sales team.
- Cultivate client relationships in and outside the boutique.
- Implement client database activities in accordance with marketing guidelines.
- Ensure the stores are well maintained, presentable and safe, highlighting maintenance issues in accordance with guidelines.
- Oversee product assortment and visual merchandising, monitor store stock and ensure display guidelines are followed.
- Ensure the sales team’s grooming meets standards.
- Manage store stock efficiently and effectively in line with KPIs.
- Supervise AFSS activities and requests.
- Maintain strong knowledge of the relevant market, including competitors, events, products and pricing.
- Maintain thorough knowledge of brand locations, events and marketing activities relevant to the role’s environment.
Qualifications
- Strong experience in the same position in a customer-service-focused environment, with a genuine passion for luxury.
- Proven ability to drive sales performance and achieve KPIs.
- Strong leadership, coaching and team development skills.
- Strong clienteling and CRM capabilities.
- Excellent communication and relationship-building skills.
- Fluency in Italian and English; additional languages are a plus.
Skills
Experience
Strong experience in the same position, gained in a customer-service-focused environment.
Workplace
This position is based in Florence, Tuscany, Italy.
Explore jobs in Tuscany or in Italy.
Compensation
The base compensation for this position is EUR 50,000 per annum.
Benefits
Meal vouchers, supplementary health insurance and a company welfare program. Bonuses are provided in accordance with applicable company policies.
Culture
Pomellato fosters a Milanese workplace culture where bold creativity, exceptional craftsmanship, and a contemporary approach to fine jewelry are central to daily collaboration. As an employer, the Maison encourages individuality, inclusion, and responsible innovation, uniting artisan expertise with a forward-looking luxury mindset.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Pomellato, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Manager», «Boutique Director», «Shop Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.