Pomellato After-Sales Specialist

About Pomellato

Founded in Milan in 1967 by Pino Rabolini, Pomellato stands as a pioneering maison that transformed fine jewellery with a prêt-à-porter spirit and a bold love of coloured gemstones. As an employer within the Kering portfolio, Pomellato offers a culture where Italian goldsmithing savoir-faire, contemporary design and responsible innovation meet. Teams are encouraged to combine technical excellence with creative freedom, entrepreneurial agility and respect for people. The house is particularly admired for its commitment to inclusivity, female empowerment, sustainability and the preservation of artisanal skills, creating a workplace for talents who wish to shape modern luxury with authenticity, colour and purpose.

The After-Sales Specialist manages customer repairs end to end, coordinates repair workshops and supports subsidiaries with operational processes, training and Salesforce use. The role is based in Milan and offers a gross annual salary starting at €27,000 under the National Contract for Goldsmithing, Silversmithing and Jewellery Sector (C021), plus an annual variable bonus.

Role & Responsibilities

• Manage customer repairs end to end, ensuring service levels are met.
• Register incoming repairs.
• Prepare quotations after quality control or advance repairs to workshops in accordance with After-Sales policies.
• Send repairs to workshops or points of sale and manage their return in the relevant systems.
• Manage operational workflows and relationships with external repair workshops.
• Provide support and clarification throughout the repair process.
• Provide operational support and training to subsidiaries to ensure consistent processes and service standards, particularly for local subsidiaries using Salesforce in the USA, Mexico, Japan and APAC.
• Conduct technical analysis of repairs and monitor product performance, with a focus on new collections.

Qualifications

• Previous experience in an After-Sales department is appreciated.
• Problem-solving, analytical and communication skills.
• Fluency in Italian and English.
• Strong proficiency in Microsoft Excel.
• Experience with Stealth ERP and Salesforce applications is a plus.

Skills

Workplace

Compensation

The base compensation for this position is EUR 27,000 per annum.

Benefits

Annual variable bonus in accordance with the applicable company supplemental collective agreement; meal vouchers; supplementary health insurance; company welfare program.

Culture

Pomellato fosters a Milanese workplace culture where bold creativity, exceptional craftsmanship, and a contemporary approach to fine jewelry are central to daily collaboration. As an employer, the Maison encourages individuality, inclusion, and responsible innovation, uniting artisan expertise with a forward-looking luxury mindset.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.