- Location
- 20 Hudson Yards (View map)New York, NYUSA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $24–27/hour
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Nov 11, 2026
About Piaget
Piaget, a distinguished member of the Richemont Group, is renowned for its exceptional craftsmanship in luxury watches and jewelry. As an employer, Piaget offers a prestigious environment where innovation meets tradition, providing employees with the opportunity to contribute to a legacy of excellence.
Piaget seeks a Watch and Jewelry Consultant in New York to achieve sales targets, develop client relationships, and deliver exceptional service across watches and jewelry. The role also supports boutique operations, stock management, visual merchandising, and sales finalization in SAP. Expected pay is $24–$27 per hour, with salary negotiated based on relevant skills and experience.
Role & Responsibilities
- Achieve sales targets and KPIs while proactively developing a Piaget client base.
- Identify and recruit prospective clientele.
- Assist and support after-sales clients.
- Develop detailed knowledge of Piaget creations to deliver exceptional customer service.
- Participate in boutique events to develop potential clientele.
- Share ideas and recommendations with management to develop individual business.
- Follow and implement procedures, standards, and policies in the Retail Book and RISE.
- Exceed client expectations by providing exceptional customer service at every opportunity.
- Reflect Piaget’s refined luxury lifestyle through customer service, attitude, grooming, dress, and behavior.
- Provide the highest level of service and care to clients and prospects.
- Implement effective data capture and follow-up for clients, prospects, CS, and reservations.
- Build, develop, and maintain a local and international client database to foster client loyalty.
- Resolve client challenges promptly and professionally by investigating issues, developing solutions, and making appropriate recommendations to boutique management.
- Recommend improvements to management across boutique operations and maintenance.
- Attend and participate in boutique meetings and training as required.
- Support management with back-of-house and administrative operations as requested.
- Support the boutique with ad hoc responsibilities and demonstrate flexibility.
- Finalize all sales in SAP.
- Monitor inventory condition, including scratches, movements, and quartz watch batteries, to maintain merchandise in exceptional selling condition.
- Participate in and support the team with daily and annual inventories.
- Take ownership of designated inventory categories and maintain them to the highest standard.
- Implement and follow boutique visual merchandising guidelines.
- Ensure merchandise presentation reflects visual merchandising standards and maintain boutique cleanliness.
Qualifications
- 5 to 10 years of experience, with a strong passion for and understanding of the luxury retail and/or service industry.
- Excellent written and verbal communication and organizational skills.
- Well-groomed, professional, conscientious, and reliable.
- Takes initiative, acts conscientiously, and follows through fully on all responsibilities.
- Collaborative team player able to work effectively within a group or team.
- Innovative and proactive in setting customer care standards.
- Proficiency with SAP and Microsoft Office software.
- Able to assist with special projects as needed.
- Enthusiastic, self-confident, and self-motivated, with a consistently positive attitude.
- Able to work flexibly and embrace and manage change.
Skills
Experience
5 to 10 years of experience in the luxury retail and/or service industry.
Workplace
This position is based in New York, New York, USA.
Explore jobs in New York or in the USA.
Compensation
The base compensation for this position ranges from USD 24 to USD 27 per hour.
Benefits
Medical, dental, and vision programs; health savings and flexible spending accounts; employee assistance program; life insurance; disability benefits; 401(k) with employer match; wellness reimbursement; paid time off; and volunteer time off.
Culture
Piaget is celebrated for its commitment to innovation and artistry, fostering a workplace where creativity and craftsmanship thrive. Employees are part of a dynamic team that values tradition and forward-thinking, offering a unique blend of heritage and modernity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.