Piaget Watch and Jewelry Consultant

About Piaget

Piaget, a distinguished member of the Richemont Group, is renowned for its exceptional craftsmanship in luxury watches and jewelry. As an employer, Piaget offers a prestigious environment where innovation meets tradition, providing employees with the opportunity to contribute to a legacy of excellence.

Piaget is seeking a Watch and Jewelry Consultant in Beverly Hills to deliver exceptional service, achieve sales targets and develop a client base. The role covers clienteling, boutique operations, SAP sales processing, inventory oversight and visual merchandising. Full-time.

Role & Responsibilities

• Achieve sales targets and KPIs while proactively developing a Piaget client base.
• Identify and recruit prospective clients.
• Assist and support after-sales clients.
• Build detailed knowledge of Piaget creations to deliver exceptional customer service.
• Participate in boutique events to develop prospective clientele.
• Share ideas and recommendations with management to develop individual business.
• Follow and implement procedures, standards and policies outlined in the Retail Book and RISE.
• Deliver exceptional customer service that exceeds client expectations at every opportunity.
• Represent Piaget’s luxury lifestyle through customer service, attitude, personal grooming, dress code and conduct.
• Provide the highest level of service and care to clients and prospects.
• Capture client data and follow up effectively with clients, prospects, customer service cases and reservations.
• Build, develop and maintain a local and international client database to foster client loyalty.
• Resolve client concerns promptly and professionally by investigating issues, developing solutions and making recommendations to Boutique Management.
• Recommend improvements to management across boutique operations and maintenance.
• Attend and participate in required boutique meetings and training.
• Support management with back-of-house and administrative operations as requested.
• Support the boutique with ad hoc responsibilities, demonstrating flexibility.
• Complete all sales in SAP.
• Monitor inventory condition, including scratches, movements and quartz-watch batteries, to maintain merchandise in exceptional selling condition.
• Participate in and support daily and annual inventories.
• Take ownership of assigned inventory categories and maintain the highest standards.
• Implement the Boutique Visual Merchandising guidelines.
• Ensure merchandise presentation meets visual merchandising standards and maintain boutique cleanliness.

Qualifications

• 5–10 years of experience, with a strong passion for and understanding of the luxury retail and/or service industry.
• Excellent written and verbal communication and organizational skills.
• Professional grooming and a professional, conscientious and reliable attitude.
• Initiative, conscientiousness and thorough follow-through across all responsibilities.
• Collaborative team spirit and the ability to work effectively within a group or team.
• Innovation and initiative in setting customer care standards.
• Proficiency with SAP and Microsoft Office software.
• Assist with special projects as needed.
• Enthusiastic, self-confident and self-motivated, with a consistently positive attitude.
• Flexibility and the ability to embrace and manage change.

Skills

Experience

5–10 years of experience in the luxury retail and/or service industry.

Workplace

Compensation

The base compensation for this position ranges from USD 25 to USD 27 per hour.

Benefits

Medical, dental and vision programs; health savings and flexible spending accounts; employee assistance program; life insurance; disability benefits; 401(k) with employer match; wellness reimbursement; paid time off; volunteer time off.

Culture

Piaget is celebrated for its commitment to innovation and artistry, fostering a workplace where creativity and craftsmanship thrive. Employees are part of a dynamic team that values tradition and forward-thinking, offering a unique blend of heritage and modernity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.