Piaget Training Manager
- Seniority
- Manager
- Posted
- Mar 16, 2026
About Piaget
Piaget is a Swiss maison renowned for haute-jewellery and haute-horlogerie, celebrated for technical virtuosity and refined aesthetics. As part of the Richemont group, Piaget combines artisanal craftsmanship with global retail operations and a client-focused luxury experience.
Piaget — Training Manager in Tokyo: lead retail L&D, deliver boutique training and uphold brand standards for Piaget in Tokyo.
Role & Responsibilities
- Design, implement and continuously refine a comprehensive training curriculum covering product knowledge, clienteling, sales techniques, visual merchandising and after-sales service for Tokyo boutiques.
- Deliver instructor-led sessions and oversee digital learning initiatives (e‑learning modules, microlearning, and assessments) to ensure consistent brand standards across stores.
- Lead, mentor and evaluate boutique trainers and temporary instructors; conduct train-the-trainer programmes to cascade expertise.
- Partner with regional L&D and retail leadership to align training priorities, launch seasonal product education and support store openings or remodels.
- Establish and track KPIs to measure training effectiveness and sales impact; prepare regular reports and recommendations for senior management.
- Manage training logistics and budget for the market (scheduling, materials, vendor relationships and classroom resources).
- Support onboarding and probation processes for retail hires, ensuring rapid assimilation of Piaget standards and client experience protocols.
Qualifications
- Proven ability to translate brand positioning into practical retail learning interventions.
- Strong facilitation skills with experience delivering both classroom and virtual training.
- Analytical capability to define KPIs and measure training outcomes against commercial targets.
- Leadership aptitude for coaching managers and building internal trainer capability.
- Excellent organisational skills and experience managing multiple concurrent training projects.
Skills
Experience
Approximately 5+ years in learning & development or retail training, ideally within the luxury goods sector, with a minimum of 2–3 years in a supervisory or managerial capacity responsible for multi-site retail operations.
Education
Bachelor's degree in Human Resources, Education, Business or a related field (or equivalent professional experience).
Workplace
This position is based in Tokyo, Tokyo, Japan.
Culture
Piaget cultivates a culture rooted in craftsmanship, elegance and attention to detail, where product excellence and personalised client service are paramount. The work environment rewards refined taste, collaboration across creative and commercial teams, and a commitment to sustaining maison heritage while innovating in retail experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Piaget, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Training Manager», «Learning & Development Manager — Retail», «Boutique Training Manager», «Sales Training Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.