Piaget Store Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Sep 10, 2026
About Piaget
Piaget, a distinguished member of the Richemont Group, is renowned for its exceptional craftsmanship in luxury watches and jewelry. As an employer, Piaget offers a prestigious environment where innovation meets tradition, providing employees with the opportunity to contribute to a legacy of excellence.
Piaget Store Manager position in Hong Kong — oversee boutique operations, sales staff, and luxury retail excellence.
Role & Responsibilities
- Oversee merchandising, financial management, and store operations to achieve sales performance targets and operational goals
- Manage day-to-day operations including front-end, back-end, and sales floor activities for a small to medium-sized store
- Identify and address individual team development needs using the organization's formal framework, planning and implementing capability-building actions
- Provide training and coaching to enhance team performance and fulfill personal potential
- Aggregate and analyze customer issues to develop effective response strategies and service improvements
- Develop and propose work schedules to meet business commitments, authorizing overtime or additional resources as necessary
- Set performance objectives for direct reports, ensure accountability, and implement corrective actions as needed
- Communicate the local action plan aligned with organizational strategy and motivate the team to achieve business goals
- Identify products and services best meeting customer needs, proposing configurations and quantities to encourage purchases
- Deliver and manage store budgets, conducting complex analyses on budget progress and financial performance
- Process custom and special orders, coordinating with relevant teams for timely delivery
- Establish clear objectives for sales interactions, utilizing presentation materials and evaluating customer interest
- Identify cross-sell and upsell opportunities during service interactions
- Develop and implement customer contact plans for product launches and sales campaigns, building new client relationships
- Serve as first point of contact for customer queries and complaints, resolving issues or escalating complex cases appropriately
- Enforce health, safety, and environment (HSE) policies and procedures, identifying and mitigating risks
- Address risky behaviors within the team and escalate serious issues to management
Qualifications
- Bachelor's Degree or equivalent qualification
- Proven managerial experience in supervising and directing people and resources to achieve specific results
- Demonstrated ability to deal with diverse situations and advise others effectively
- Experience in luxury retail or high-jewelry/watchmaking retail preferred
Skills
Experience
Experience in dealing with various situations and advising others; proven managerial background in supervising and directing people and resources to achieve specific results within limited timeframes.
Education
Bachelor's Degree or Equivalent Level
Workplace
The successful candidate will be located in Hong Kong, Hong Kong.
Culture
Piaget is celebrated for its commitment to innovation and artistry, fostering a workplace where creativity and craftsmanship thrive. Employees are part of a dynamic team that values tradition and forward-thinking, offering a unique blend of heritage and modernity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Piaget, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Manager», «Store Operations Manager», «Client Development Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.