Piaget Senior Watch and Jewelry Consultant

About Piaget

Piaget, a distinguished member of the Richemont Group, is renowned for its exceptional craftsmanship in luxury watches and jewelry. As an employer, Piaget offers a prestigious environment where innovation meets tradition, providing employees with the opportunity to contribute to a legacy of excellence.

Role & Responsibilities

• Achieve sales targets and KPIs while proactively developing a Piaget client base.
• Identify and recruit prospective clientele.
• Assist and support after-sales clients.
• Develop detailed knowledge of Piaget creations to provide exceptional customer service.
• Participate in boutique events to develop potential clientele.
• Share ideas and recommendations with management to develop individual business.
• Follow and implement required procedures, standards, and policies outlined in the Retail Book and RISE.
• Provide exceptional customer service that exceeds clients’ expectations at every opportunity.
• Represent Piaget’s refined luxury lifestyle through customer service, attitude, grooming, dress, and behavior.
• Ensure the highest level of service and care for clients and prospects.
• Implement effective data capture and follow-up for clients, prospects, customer service, and reservations.
• Build, develop, and maintain a local and international client database to foster client loyalty.
• Resolve client challenges professionally and promptly by investigating problems, developing solutions, and making appropriate recommendations to boutique management.
• Recommend improvements to management across boutique operations and maintenance.
• Attend and participate in boutique meetings and training as required.
• Support management with back-of-house and administrative operations as requested.
• Support the boutique with ad hoc responsibilities, demonstrating flexibility.
• Finalize all sales in SAP.
• Monitor inventory quality, including scratches, movements, and quartz-watch batteries, to maintain exceptional selling conditions.
• Participate in and support daily and annual inventories.
• Take ownership of designated inventory categories and maintain the highest standards.
• Implement and follow boutique visual merchandising guidelines.
• Ensure merchandise presentation meets visual merchandising standards and maintain boutique cleanliness.

Qualifications

• 5–10 years of experience with a strong passion for and understanding of luxury retail and/or the service industry.
• Excellent written and verbal communication and organizational skills.
• Well-groomed, with a professional, conscientious, and reliable approach.
• Takes initiative, is conscientious, and follows through fully on all responsibilities.
• Team-oriented, with the ability to work well within a group or team dynamic.
• Demonstrates innovation and initiative in setting customer care standards.
• Proficiency with SAP and Microsoft Office software.
• Assist with special projects as needed.
• Enthusiastic, self-confident, and self-motivated, with a consistently positive attitude.
• Able to work flexibly and embrace and manage change.

Skills

Experience

5–10 years of experience in luxury retail and/or the service industry.

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; employee assistance program; life insurance; disability benefits; 401(k) with employer match; wellness reimbursement; paid time off; and volunteer time off.

Culture

Piaget is celebrated for its commitment to innovation and artistry, fostering a workplace where creativity and craftsmanship thrive. Employees are part of a dynamic team that values tradition and forward-thinking, offering a unique blend of heritage and modernity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.