- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 26, 2026
About Piaget
Piaget, a distinguished member of the Richemont Group, is renowned for its exceptional craftsmanship in luxury watches and jewelry. As an employer, Piaget offers a prestigious environment where innovation meets tradition, providing employees with the opportunity to contribute to a legacy of excellence.
The Senior Sales Ambassador at Piaget develops customer relationships and sales through targeted contact plans, product presentations, prospecting and tailored recommendations, while maintaining customer records and supporting retention and business development. The role also contributes to internal communications and team performance, follows applicable policies and regulations, and pursues ongoing development and industry knowledge.
Role & Responsibilities
- Develop and implement customer contact plans to communicate product launches and engage potential customers in relevant sales campaigns, building new relationships.
- Act as the first point of contact for customer queries and complaints, resolving them or referring complex issues and ensuring customers receive appropriate responses.
- Set objectives for each sales call or meeting; present to customers using standard materials; ask relevant questions to gauge interest and identify areas requiring further information or explanation.
- Identify potential customers through information, referrals and recommendations from existing customers and other contacts, and through participation in trade shows and conferences.
- Identify products or services that meet customers’ stated needs, recommend quantities and configurations using personal expertise, explain the selection and invite customers to purchase at standard prices and terms of sale.
- Schedule follow-up actions and record relevant customer information in the CRM system after each contact, supporting call planning, customer retention and business development through quality data.
- Assist with internal communications and collaborate with colleagues to build strong external customer relationships and meet customer needs.
- Follow organizational policies and procedures and relevant regulatory codes and codes of conduct; obtain supervisor or manager authorization for exceptions to mandatory procedures.
- Respond to personal objectives and use performance management systems to improve individual performance; or monitor team performance, allocate work, review completion, take corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.
- Develop capabilities through assessment and development planning, formal and informal training, and coaching; gain or maintain relevant external professional accreditation; and stay current with relevant technology, external regulation and industry best practices through ongoing education, conferences and specialist media.
Skills
Workplace
This position is based in Sydney, New South Wales, Australia.
Explore jobs in Australia.
Culture
Piaget is celebrated for its commitment to innovation and artistry, fostering a workplace where creativity and craftsmanship thrive. Employees are part of a dynamic team that values tradition and forward-thinking, offering a unique blend of heritage and modernity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Piaget, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Senior Client Advisor», «Senior Sales Associate», «Senior Client Relations Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.