- Location
- Seoul Seoul South Korea
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Nov 3, 2026
About Piaget
Piaget, a distinguished member of the Richemont Group, is renowned for its exceptional craftsmanship in luxury watches and jewelry. As an employer, Piaget offers a prestigious environment where innovation meets tradition, providing employees with the opportunity to contribute to a legacy of excellence.
The Sales Associate assists the Store Manager with daily operations at Piaget in Seoul, including staffing, scheduling, customer complaints, sales-floor oversight, team guidance and performance management. The role is full-time.
Role & Responsibilities
- Assist the Store Manager with day-to-day store operations and ensure compliance with company policies and store management guidelines.
- Manage staffing matters, plan shifts and rotas, and address customer issues and complaints to improve service and satisfaction.
- Demonstrate product and service features and lead demonstration specialists to maximize customer value.
- Guide teams in providing consistent product and service information in line with established messaging and positioning.
- Oversee the front end, back end, and sales floor of a small to medium-sized store to achieve sales performance goals.
- Lead teams in recording and processing customer orders, and identify common customer issues to develop response strategies.
- Develop and approve short- or medium-term work schedules, manage overtime, and allocate additional resources as needed.
- Identify opportunities to introduce additional products or services during customer interactions.
- Set objectives for sales calls or meetings, use standard presentation materials, and ask relevant questions to gauge customer interest and provide information.
- Implement customer contact plans to communicate product launches and engage potential customers in sales campaigns, building new relationships.
- Serve as the first point of contact for customer queries and complaints, resolving issues or referring complex cases as appropriate.
- Recommend products or services based on customer needs, explain selections, and invite purchases under standard terms.
- Participate in assessment and development planning, formal and informal training, and coaching to enhance personal capabilities.
- Maintain professional accreditation and stay informed about relevant technology, regulations, and industry best practices through ongoing education.
- Monitor individual and team performance, allocate work, review completion, and take corrective action to ensure quality and timeliness.
- Contribute to formal performance management and appraisals.
Qualifications
- Short-cycle tertiary education.
- Experience handling a range of situations and advising others.
- Managerial experience supervising and directing people and resources to achieve specific results within limited timeframes.
Experience
Experience handling a range of situations and advising others; managerial experience supervising and directing people and resources to achieve specific results within limited timeframes.
Education
Short-cycle tertiary education.
Workplace
The role is situated in Seoul, Seoul, South Korea.
Explore jobs in South Korea.
Culture
Piaget is celebrated for its commitment to innovation and artistry, fostering a workplace where creativity and craftsmanship thrive. Employees are part of a dynamic team that values tradition and forward-thinking, offering a unique blend of heritage and modernity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Piaget, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Sales Associate», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.