Piaget Learning and Development Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $110,000–120,000/year
- Department
- Human Resources, People & Culture
- Industry
- Fine Watches & Horology
- Posted
- Sep 14, 2026
About Piaget
Piaget, a distinguished member of the Richemont Group, is renowned for its exceptional craftsmanship in luxury watches and jewelry. As an employer, Piaget offers a prestigious environment where innovation meets tradition, providing employees with the opportunity to contribute to a legacy of excellence.
Piaget Learning and Development Manager in New York—design and deliver luxury retail training programs across North America for a prestigious high-jewelry and watchmaking maison.
Role & Responsibilities
- Execute the yearly Piaget North America Training Roadmap and L&D strategy, aligning local market priorities with Piaget Global HQ guidelines to build a sustainable, long-term vision for team growth
- Collaborate closely with the International Training Manager and global L&D content creators to adapt global training assets to the specific needs of the North American market
- Act as a key business partner and contributor on global and regional retail initiatives, actively participating in monthly commercial and retail calls with Commercial, Corporate, and Partner Retail leadership
- Deliver engaging, high-impact virtual, classroom, and on-the-floor training programs that support the complete Piaget customer journey
- Implement bespoke local training programs and modules in collaboration with commercial leadership to address specific regional market opportunities
- Enhance the quality and maintain the integrity of Piaget's brand image through active, on-the-floor coaching, mentoring, and physical demonstration alongside Client Advisors
- Create strong partnerships with Boutique Managers and Partner Retail leadership to implement tailored, boutique-specific training action plans and ensure consistency in daily, in-store coaching follow-ups
- Support developmental opportunities across all channels (Retail & Wholesale), focusing on upskilling boutique leadership teams to foster independent coaching on-site
- Organize, facilitate, and manage large-scale training seminars, product launches, and educational events for both the retail and wholesale networks
- Plan, monitor and optimize the L&D budget in accordance with strategic priorities and market needs
- Manage and animate Piaget's digital L&D platforms, ensuring content is accurate, updated in a timely manner, and leveraged to maintain continuous engagement and ongoing learning
Qualifications
- Minimum 5 years of experience in the luxury industry (High Jewelry, Fine Jewelry, or Prestige Watchmaking highly preferred)
- Minimum 5 years of dedicated experience in luxury retail training and coaching, combined with proven hands-on field or sales experience within luxury boutiques
- Demonstrated experience in the implementation and design of training programs and materials
- Bachelor's degree preferred (ideally in Business Administration, Communications, Education, or Human Resources), or equivalent luxury retail experience
- Exceptional written and verbal English communication skills; additional language skills (French and Spanish) are a plus
- Advanced mastery of Microsoft Office Suite, specifically PowerPoint and Excel
- Ability to interpret retail KPIs, CRM data, NPS, and mystery shopping scores into concrete training action plans
- Ability to travel extensively throughout North America (approximately 50% to 70% of the time)
Skills
Experience
Minimum 5 years of experience in the luxury industry combined with a minimum of 5 years of dedicated experience in luxury retail training and coaching. Proven hands-on field or sales experience within luxury boutiques is essential. The candidate should have demonstrated expertise in designing and implementing training programs and materials, with a track record of developing and upskilling retail and wholesale teams.
Education
Bachelor's degree preferred, ideally in Business Administration, Communications, Education, or Human Resources. Equivalent luxury retail experience may substitute for formal education.
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 110,000 to USD 120,000 per annum.
Benefits
Medical, dental, and vision programs; Health Savings Accounts and Flexible Spending Accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off
Culture
Piaget is celebrated for its commitment to innovation and artistry, fostering a workplace where creativity and craftsmanship thrive. Employees are part of a dynamic team that values tradition and forward-thinking, offering a unique blend of heritage and modernity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Piaget, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Training Manager», «Talent Development Manager», «Learning Specialist», «Retail Training Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.