Piaget CS Technical Project Manager

Location
Seniority Senior
Department IT & Technology Systems
Industry Fine Watches & Horology
Posted ✦ Today
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Piaget — La Côte‑aux‑Fées: CS Technical Project Manager role leading customer service systems and integrations for the Swiss watchmaker.

Overview

Piaget is a Swiss maison celebrated for high jewelry and watchmaking excellence, combining artisanal savoir‑faire with technical innovation. As part of the Richemont group, the brand operates ateliers and technical hubs in Switzerland and cultivates a culture that values precision, aesthetic refinement and engineering rigor.

Role & Responsibilities

  • Lead end‑to‑end delivery of technical projects for customer service (CS) systems, from requirements gathering through deployment and hypercare.
  • Define project scope, milestones, resource plans, budgets and risk registers; ensure on‑time, on‑budget delivery against agreed KPIs.
  • Coordinate cross‑functional teams including IT, after‑sales, manufacturing, quality and external vendors to align technical and business objectives.
  • Manage vendor relationships, statements of work, change control and contract deliverables for software, integration and implementation partners.
  • Translate business requirements into technical specifications and acceptance criteria; supervise system design, integration and test strategies.
  • Establish reporting cadence, dashboards and executive updates; escalate issues and propose corrective actions to senior stakeholders.
  • Champion quality assurance and operational readiness activities including UAT, training, cutover planning and post‑implementation support.

Qualifications

  • Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent; advanced degree preferred.
  • Proven certification or strong knowledge of project management methodologies (PMP, PRINCE2 or Agile/Scrum).
  • Demonstrable experience managing CRM, after‑sales or customer service system implementations (Salesforce or equivalent preferred).
  • Strong vendor and stakeholder management experience in multi‑vendor technical landscapes.
  • Fluent written and verbal communication skills with the ability to brief executive leadership and technical teams.

Skills

Project management (Agile/Scrum and Waterfall methodologies) JIRA Confluence Salesforce or comparable CRM platforms API integration and systems architecture SQL (querying and data validation) Vendor management and SOW governance Budgeting, forecasting and KPI reporting User acceptance testing (UAT) and release management Advanced Microsoft Excel and PowerPoint

Experience

At least 5 years of progressive technical project management experience delivering IT, CRM or customer service systems; prior exposure to luxury goods, watchmaking or after‑sales operations is highly desirable.

Education

Bachelor’s degree in Computer Science, Engineering, Information Systems, Business or related discipline; Master’s degree or PMP/Agile certification preferred.

Workplace

The successful candidate will be located in La Côte‑aux‑Fées, Neuchâtel, Switzerland, with easy access to Neuchâtel. Across the Neuchâtel region, Cerulean lists 89 open positions — 2 listed in the past two days. Cerulean currently advertises 716 open roles in Switzerland, including 21 added in the last 48 hours.

Culture

Piaget combines centuries‑old craftsmanship with a forward‑looking approach to technology and operations. The workplace emphasizes precision, interdisciplinary collaboration and high standards of quality, offering professionals the chance to contribute to technically complex projects within a heritage luxury house.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Piaget, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Technical Project Manager — Customer Service Systems», «IT Project Manager — Customer Support», «CRM Technical Project Manager», «Customer Service Systems Project Lead», «Technical Program Manager — Service Operations», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.