Piaget CRM Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $105,000–115,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Mar 16, 2026
About Piaget
Piaget is a Swiss maison renowned for haute joaillerie and luxury watchmaking, operating within the Richemont group. The brand is recognized for artisanal craftsmanship, refined aesthetics and a global retail and wholesale presence; as an employer it combines heritage savoir‑faire with contemporary marketing and retail operations across flagship stores and e‑commerce.
Piaget CRM Manager position in New York, USA: lead omnichannel customer relationship strategy for the Americas market. Salary $105k–$115k.
Role & Responsibilities
- Develop and coordinate comprehensive client relationship programs aligned with corporate guidelines, ensuring implementation effectiveness across all channels and customer segments
- Lead CRM training and acquisition initiatives with commercial, e-commerce, and partner teams to optimize internal tool utilization, client treatment, and data management
- Establish and maintain client knowledge expertise through database analysis, client insights development, and creation of an analytics roadmap supporting retail, digital, and e-commerce performance
- Drive internal and industry best-practice analytics projects including predictive modeling, basket analysis, attrition modeling, and client segmentation
- Define and execute client business development strategy, identifying growth opportunities related to local and tourist clientele while providing regular reporting and analysis to headquarters and executive leadership
- Formalize local launch plans for new CRM tools, KPIs, and reporting capabilities in collaboration with marketing and communications teams
- Manage gifting program budgets, ordering, tracking, and deployment to ensure strategic alignment and maximum return on investment
- Support partnership evaluation and selection based on CRM potential and return on investment; facilitate collaboration with boutique teams to generate sales and expand client networks
Qualifications
- University degree
- 6+ years of retail and/or CRM experience
- Fluency in written and spoken English
- Strong project management and communication capabilities
- Advanced analytical skills with meticulous attention to detail
- Experience or familiarity with corporate CRM tools such as Salesforce, The View, or Google Analytics
- Demonstrated training experience
- Strong production, design, marketing, or arts background
Skills
Experience
6+ years of experience in retail and/or customer relationship management, with demonstrated expertise in CRM program development, client segmentation, and omnichannel retail strategy. Background in training program development and execution is advantageous.
Education
University degree required.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 105,000 to USD 115,000 per annum.
Benefits
Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.
Culture
Piaget combines a deep heritage of Swiss craftsmanship with contemporary creativity, fostering a workplace attentive to aesthetic excellence and client service. As part of the Richemont group, the brand places high value on collaboration across retail, creative and technical teams and on delivering a polished, client‑centric experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Piaget, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relationship Manager», «Clienteling Manager», «Customer Intelligence Manager», «Omnichannel CRM Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.