Piaget Boutique Manager

About Piaget

Piaget, a distinguished member of the Richemont Group, is renowned for its exceptional craftsmanship in luxury watches and jewelry. As an employer, Piaget offers a prestigious environment where innovation meets tradition, providing employees with the opportunity to contribute to a legacy of excellence.

Role & Responsibilities

• Assist the Store Manager with daily store operations and ensure compliance with company policies and store management guidelines.
• Manage staffing issues and plan shifts and rotas to ensure appropriate coverage and efficiency.
• Address customer issues and complaints promptly to improve service quality and customer satisfaction.
• Lead a team of demonstration specialists in presenting product and service features to maximize customer engagement.
• Ensure the team delivers consistent product and service information in line with established messaging and positioning.
• Oversee the daily operations of a small to medium-sized store, including the front end, back end, and sales floor, to achieve sales performance goals.
• Supervise teams that record and process customer orders, ensuring accuracy and efficiency.
• Aggregate and analyze customer issues to develop effective response strategies.
• Develop and implement short- to medium-term work schedules, approving overtime or additional resources as needed to meet commitments.
• Identify cross-selling opportunities during customer interactions.
• Set clear objectives for sales calls or meetings; use standard materials, ask relevant questions to gauge customer interest, and address information gaps.
• Develop and execute customer contact plans to communicate product launches, engage potential customers in sales campaigns, and build new relationships.
• Serve as the first point of contact for customer queries and complaints, resolving issues or referring complex cases as appropriate.
• Recommend products or services suited to customer needs, explain selections, and invite purchases under standard terms.
• Participate in assessment and development planning, formal and informal training, and coaching to enhance capabilities and maintain professional accreditation.
• Keep informed about relevant technology, external regulations, and industry best practices through ongoing education, conferences, and specialist media.
• Use performance management systems to improve individual performance or monitor team performance, allocate work, review completion, and take corrective action to ensure timeliness and quality.
• Contribute to formal individual performance management and appraisal processes.

Qualifications

• Short-cycle tertiary education.
• Experience managing people and resources to achieve specific results within limited timeframes.
• Ability to handle the majority of situations and provide guidance to others.

Skills

Experience

Experience enables the job holder to handle the majority of situations and advise others.

Education

Short-cycle tertiary education.

Culture

Piaget is celebrated for its commitment to innovation and artistry, fostering a workplace where creativity and craftsmanship thrive. Employees are part of a dynamic team that values tradition and forward-thinking, offering a unique blend of heritage and modernity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.