- Location
- New York City New York USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $25–29/hour
- Department
- Retail & Boutique Operations
- Posted
- Oct 26, 2026
About Penhaligon's
Penhaligon's, a distinguished name in the realm of luxury fragrances, is renowned for its rich heritage and commitment to craftsmanship. As part of the Puig conglomerate, Penhaligon's benefits from the expansive resources and innovative spirit of a leading global fashion and fragrance powerhouse. The brand is dedicated to creating unique and captivating scents that embody elegance and sophistication.
Penhaligon’s seeks a Selling Supervisor for its Prince Street boutique in New York to lead sales-floor performance, client experience, team support, keyholder duties, and daily operations. This is a permanent role with an expected base salary of $25.00–$29.00 per hour.
Role & Responsibilities
- Welcome clients warmly and professionally, providing a seamless, personalized luxury experience from arrival to departure.
- Model best-in-class luxury service and coach the team in real time to deliver exceptional client experiences.
- Anticipate client needs, resolve concerns confidently, recognize individual preferences, and build lasting relationships through personalized service.
- Support an omnichannel client experience by using clienteling tools and maintaining consistent follow-up before, during, and after purchases.
- Master and model Penhaligon’s selling ceremony, guiding clients through the House’s fragrance collections and heritage to maximize sales, cross-selling, and product discovery.
- Monitor daily, weekly, and monthly KPIs, identify trends, drive performance, and partner with management on strategies to achieve boutique goals and business objectives.
- Build and maintain a personal client book through proactive outreach, personalized recommendations, appointment selling, and CRM tools that foster loyalty and repeat business.
- Promote a performance-driven culture through leading by example and celebrating individual and team successes.
- Serve as the primary point of contact during management absences, ensuring smooth daily operations and an elevated client experience.
- Drive on-floor sales performance through real-time coaching, motivation, and ongoing support for Client Advisors.
- Assist with onboarding, training, and continued development, reinforcing luxury service standards, product knowledge, selling behaviors, and Penhaligon’s brand values.
- Foster a collaborative, inclusive team environment that encourages accountability, engagement, and continuous learning.
- Execute opening and closing procedures, including securing the boutique, managing cash deposits, and fulfilling keyholder responsibilities.
- Partner with management to maintain inventory accuracy, support replenishment, and uphold proactive loss prevention practices.
- Curate and maintain visual merchandising displays in line with Penhaligon’s global standards, creating an elevated and inspiring boutique environment.
- Maintain merchandising, stock organization, cleanliness, and compliance with company policies and procedures.
Qualifications
- At least 2 years of experience in luxury retail or a premium client-facing environment.
- Strong experience in retail operations, clienteling, sales performance, and luxury service.
- Demonstrated ability to drive sales results while delivering a highly personalized, client-first experience.
- Experience coaching or mentoring others in a retail environment is preferred.
- Passion for luxury fragrance, storytelling, and creating memorable client experiences.
- Excellent interpersonal, communication, organizational, and problem-solving skills.
- Comfort working in a fast-paced, performance-driven luxury retail environment.
- Flexible availability, including evenings, weekends, and holidays.
Skills
Experience
At least 2 years in luxury retail or a premium client-facing environment; coaching or mentoring experience in retail is preferred.
Workplace
The role is situated in New York City, New York, USA.
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Compensation
The base compensation for this position ranges from USD 25 to USD 29 per hour.
Benefits
Health and dental insurance, life insurance, disability insurance, 401(k), paid holidays, a generous paid time-off policy, a hybrid work environment, career opportunities within a dynamic team, learning and development opportunities, and an entrepreneurial, creative, and welcoming work culture.
Culture
Penhaligon's fosters a culture of innovation and excellence, where creativity and individuality are celebrated. The team is passionate about delivering exceptional products and experiences, and employees are encouraged to contribute their unique perspectives and talents.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Penhaligon's, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Supervisor», «Retail Sales Supervisor», «Client Experience Supervisor», «Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.