Penhaligon's Ecommerce Executive
About Penhaligon's
Penhaligon's is a British fragrance house renowned for its artisanal perfumes and heritage luxury positioning. Operating globally through retail, wholesale and digital channels, the brand is part of the Puig group and combines traditional craftsmanship with contemporary brand storytelling.
Penhaligon's seeks an Ecommerce Executive in London (temporary) to manage online merchandising, content and conversion for the luxury fragrance brand.
Role & Responsibilities
- Manage day‑to‑day operation of the ecommerce storefront: product uploads, content updates, pricing and inventory availability.
- Own online merchandising and category presentation to maximise conversion and average order value.
- Implement and monitor digital promotions, product launches and seasonal campaigns in coordination with marketing and retail teams.
- Analyse site performance using web analytics to identify conversion bottlenecks and recommend CRO initiatives.
- Maintain product information quality and imagery standards in the PIM/CMS; liaise with photography and creative teams to ensure on‑brand content.
- Coordinate with logistics and inventory planning to reflect accurate stock and delivery messaging online.
- Support email and CRM teams with segmentation lists, product feeds and on‑site behavioural triggers.
- Troubleshoot front‑end issues with technical partners and ensure smooth customer journeys on desktop and mobile.
Qualifications
- Minimum 2 years' experience in ecommerce, digital merchandising or online retail (beauty/luxury experience preferred).
- Proven ability to manage product data, online merchandising and promotional execution.
- Strong analytical capability with demonstrable experience using web analytics to drive optimisation.
- Excellent attention to detail and a high standard for creative content and product presentation.
- Strong communication skills and experience working cross‑functionally with marketing, creative and operations teams.
Skills
Experience
At least 2 years' hands‑on experience in ecommerce or digital retail roles, ideally within beauty, fragrance or luxury retail. Experience executing product launches, promotional calendars and conversion improvement initiatives is required.
Education
Bachelor's degree in marketing, business, digital commerce or a related discipline, or equivalent practical experience.
Workplace
The successful candidate will be located in London, England, UK.
Culture
Penhaligon's blends a strong heritage aesthetic with contemporary retail and digital practices, valuing craftsmanship, creativity and impeccable customer experience. The workplace culture emphasises collaboration across creative, retail and operations teams to deliver refined, consistent brand experiences globally.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Penhaligon's, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «E‑commerce Specialist», «Digital Commerce Executive», «Online Merchandising Executive», «E‑commerce Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.