Patek Philippe Sales Trainer

About Patek Philippe

Patek Philippe is a distinguished Swiss maison of haute horlogerie renowned for its artisanal watchmaking and timeless design. As an independent, family-owned manufacture, the brand is synonymous with technical excellence, meticulous craftsmanship and long-term stewardship of heritage. The organisation maintains an understated, exacting approach to product and customer experience, with a global network of boutiques and authorised partners.

Role & Responsibilities

• Design, deliver and iterate sales and product training programmes for boutique teams and authorised retailers, ensuring technical accuracy and commercial applicability.
• Translate complex watchmaking features and brand heritage into compelling, client-facing narratives and practical sales techniques.
• Conduct in-person workshops, role-plays and e-learning modules; assess participant competency and provide individual coaching to raise team performance.
• Develop and maintain up-to-date training materials, product manuals, assessment tools and a structured training calendar aligned with product launches.
• Collaborate with retail leadership, HR and wholesale partners to identify skill gaps, define KPIs and implement learning interventions to drive sales and client retention.
• Support onboarding of new boutique hires and periodic refresher sessions for senior staff; monitor training impact through sales metrics and mystery shopping feedback.
• Travel to boutiques and partner points of sale as required to deliver in-situ coaching and reinforce best-practice merchandising and clienteling techniques.
• Report training outcomes and recommendations to regional management and contribute to continuous improvement of sales processes.

Qualifications

• Proven track record designing and delivering sales training within luxury retail, ideally in watches or high jewellery.
• Strong commercial acumen with ability to link product knowledge to sales performance and KPIs.
• Exceptional presentation, facilitation and coaching skills with experience running workshops and one-to-one coaching.
• Ability to produce clear training documentation and assessment materials; comfortable with blended learning formats (classroom + digital).
• Flexible availability for travel and in-person sessions across boutiques and partner locations.
• Professional demeanor appropriate for a high-touch luxury environment and strong stakeholder management skills.

Skills

Experience

Several years of frontline luxury retail experience combined with demonstrable experience in training, coaching or learning & development—preferably including exposure to watches, jewellery or premium timepieces and responsibility for improving retail sales performance.

Education

Bachelor’s degree in business, hospitality, education, or equivalent professional experience in luxury retail and training.

Workplace

Culture

Patek Philippe cultivates a culture of exacting craftsmanship, discretion and long-term stewardship. Employees are expected to uphold the maison’s standards of refinement and technical mastery while contributing to a collaborative, client-centric retail environment that values expertise and professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.