Patek Philippe HR Operations Manager

About Patek Philippe

Patek Philippe S.A. Genève is a prestigious name in the world of luxury timepieces and jewelry, renowned for its commitment to excellence and tradition. As part of the esteemed Swiss watchmaking industry, Patek Philippe is dedicated to upholding the highest standards of craftsmanship and customer service, reflecting the values of its parent company.

Role & Responsibilities

• Supervise, develop, and motivate a team of HR professionals (HR Service Managers), fostering collaboration, operational excellence, service orientation, and continuous improvement
• Direct, structure, and develop HR Service team activities to ensure reliable, rigorous, and consistent management of all administrative processes related to the employee lifecycle
• Ensure quality, compliance, and effectiveness of services delivered in accordance with Centers of Excellence best practices, to the entire HR team, managers, and employees
• Collaborate closely with other Centers of Excellence and HR Partners to understand their challenges, prioritize their needs, and co-construct simple, robust operational processes, tools, and solutions adapted to different business activities and employee lifecycle phases
• Pilot HR information systems in close collaboration with IT teams, ensuring their reliability, evolution, integration, and alignment with business requirements while maintaining a simple, fluid, and professional user experience
• Guarantee the quality, integrity, security, and availability of HR data, as well as produce indicators supporting decision-making and HR function governance
• Ensure compliance with internal policies, legal requirements, and applicable confidentiality and data protection standards for HR data and processes
• Conduct HR operational transformation projects, particularly in digitalization, workflow optimization, data governance, and employee experience enhancement
• Define and track team performance indicators to measure service quality, processing timelines, compliance, and operational efficiency
• Serve as the reference point for matters related to HR processes, tools, and data, ensuring effective coordination with internal and external stakeholders
• Manage relationships with external organizations to ensure compliant processing of employee records
• Support the Director of Human Resources in strategic and operational projects aimed at strengthening HR function effectiveness and maturity

Qualifications

• University degree in law, human resources, business administration, information systems, engineering, or another relevant field; HR certification or project management certification is an asset
• Minimum 15 years of professional HR experience, including several years in HR operations management, HR service center, HR systems, or process improvement roles
• Solid understanding of HR administrative processes and the employee lifecycle, with demonstrated ability to structure, harmonize, and evolve complex operational practices
• Proven experience managing HR information system projects, data management, process automation, and collaborating with IT teams
• Strong knowledge of labor law, compliance requirements, and applicable data privacy and protection regulations
• Demonstrated competencies in leadership, team management, change management, and cross-functional project sponsorship
• Service orientation, strong attention to detail, analytical thinking, and ability to transform operational needs into simple, robust, and sustainable solutions
• Excellent communication, influence, and collaboration skills with diverse stakeholders, including HR Partners, managers, business units, and IT
• Advanced proficiency with IT tools and HR solutions; knowledge of SuccessFactors, SAP, or equivalent environment is strongly desired
• Fluent in French and English

Skills

Experience

Minimum 15 years of professional HR experience, with several years specifically in HR operations management, service center operations, HR systems management, or process improvement. Demonstrated track record of managing complex HR administrative processes, leading transformation initiatives, and collaborating effectively with IT and business stakeholders.

Education

University degree in law, human resources, business administration, information systems, engineering, or related field. HR certification or project management certification is valued.

Workplace

Culture

Patek Philippe fosters a culture of excellence, tradition, and innovation. The company values its heritage while encouraging continuous learning and collaboration among its team members.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.