OTB Group Team Leader

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Employment
Full-Time
Seniority
Supervisor
Posted
Jul 28, 2026

About OTB Group

OTB Group, a renowned conglomerate in the luxury fashion industry, is celebrated for its innovative and avant-garde approach to fashion. Home to iconic brands such as Marni, the group is dedicated to fostering creativity and individuality in its workforce, providing a dynamic and inclusive environment for its employees.

Team Leader position at Maison Margiela MM6 Milan store. Lead retail team, drive sales, manage inventory, and deliver luxury customer experiences.

Role & Responsibilities

  • Drive achievement of commercial targets through effective team organization and performance management
  • Ensure personalized, tailored customer experience to meet individual and collective sales objectives
  • Coach and provide constructive feedback to team members in partnership with the Store Manager to maintain exceptional service standards
  • Oversee sales performance analysis, stock rotation, inventory replenishment, and visual merchandising supervision
  • Demonstrate leadership excellence in personalized customer service delivery and CRM-driven customer development initiatives

Qualifications

  • Confirmed retail experience in a supervisory or leadership capacity
  • Strong interpersonal and empathetic communication skills
  • Proactive approach to delivering personalized customer experiences
  • Meticulous attention to detail and organizational acuity
  • Fluency in Italian, English, and Russian

Skills

Team leadership and coaching Sales performance analysis Inventory management Customer relationship management (CRM) Visual merchandising Point of sale systems Customer service excellence

Experience

Confirmed retail experience with demonstrated success in a team leadership or supervisory role within a luxury retail environment

Workplace

This position is based in Milan, Lombardy, Italy.

Culture

Marni, as part of the OTB Group, champions creativity through diversity, fostering an inclusive atmosphere where unique talents and perspectives are celebrated and encouraged to flourish.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Team Lead», «Retail Team Supervisor», «Assistant Store Manager», «Floor Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.