- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 28, 2026
About OTB Group
OTB Group, a renowned conglomerate in the luxury fashion industry, is celebrated for its innovative and avant-garde approach to fashion. Home to iconic brands such as Marni, the group is dedicated to fostering creativity and individuality in its workforce, providing a dynamic and inclusive environment for its employees.
Maison Margiela seeks an experienced Team Leader to oversee operations and drive commercial performance at its MM6 flagship store in Milan. Reporting to the Store Manager, this role encompasses team leadership, customer experience optimization, sales performance management, and inventory supervision, with emphasis on CRM-driven customer relationship building and visual merchandising excellence.
Role & Responsibilities
- Drive achievement of commercial targets through effective team organization and performance management
- Ensure personalized, tailored customer experience to meet individual and collective sales objectives
- Coach and provide constructive feedback to team members in partnership with the Store Manager to maintain exceptional service standards
- Oversee sales performance analysis, stock rotation, inventory replenishment, and visual merchandising supervision
- Demonstrate leadership excellence in personalized customer service delivery and CRM-driven customer development initiatives
Qualifications
- Confirmed retail experience in a supervisory or leadership capacity
- Strong interpersonal and empathetic communication skills
- Proactive approach to delivering personalized customer experiences
- Meticulous attention to detail and organizational acuity
- Fluency in Italian, English, and Russian
Skills
Experience
Confirmed retail experience with demonstrated success in a team leadership or supervisory role within a luxury retail environment
Workplace
This position is based in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Culture
Marni, as part of the OTB Group, champions creativity through diversity, fostering an inclusive atmosphere where unique talents and perspectives are celebrated and encouraged to flourish.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Team Lead», «Retail Team Supervisor», «Assistant Store Manager», «Floor Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.