OTB Group Team Leader

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Location
AntwerpAntwerpBelgium
Seniority
Supervisor
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
May 15, 2026

About OTB Group

OTB (Only The Brave) is an international fashion group and creative holding that develops and manages a portfolio of contemporary and premium fashion maisons. The organisation is known for an entrepreneurial, brand-driven approach that combines creative freedom for maisons with centralized support functions such as retail, wholesale and operations across multiple markets.

OTB seeks a Team Leader in Antwerp to lead boutique sales, drive KPIs and coach a luxury retail team.

Role & Responsibilities

  • Lead, motivate and develop the boutique sales team to deliver consistent, high-quality client experiences aligned with brand standards.
  • Drive sales performance and achieve store KPIs through daily coaching, objective setting and in-store execution.
  • Manage boutique operations including opening/closing procedures, cash handling, POS reconciliation and loss-prevention protocols.
  • Oversee stock control, inventory accuracy and replenishment; coordinate with logistics and visual merchandising to maintain floor standards.
  • Implement clienteling and CRM activity to grow loyalty, conversion and average transaction value.
  • Create staff schedules, manage shift rotas and liaise with HR/payroll on attendance and compliance matters.
  • Prepare routine sales and performance reports; analyse trends and propose corrective actions to improve results.

Qualifications

  • Proven supervisory experience in retail, preferably within fashion or premium/luxury retail environments.
  • Demonstrable commercial acumen with a track record of meeting or exceeding sales targets and KPIs.
  • Strong leadership skills with experience coaching and developing retail teams.
  • High level of organisation and attention to operational detail (cash handling, stock procedures, store compliance).
  • Flexible availability including weekends and peak trading periods.

Skills

Team leadership and people development Clienteling and CRM-driven sales techniques Visual merchandising principles and floor standards Inventory management and stock control Point-of-sale (POS) operations and cash reconciliations Sales forecasting and KPI analysis Loss prevention and store security procedures Microsoft Excel

Experience

Typically 2+ years of retail experience with at least 1–2 years in a supervisory or team-lead capacity; previous experience in fashion or premium/luxury retail strongly preferred. Experience driving KPI performance, clienteling and in-store operational excellence is expected.

Education

Secondary education required; vocational training or diploma in retail, commerce or a related field preferred.

Workplace

This position is based in Antwerp, Antwerp, Belgium.

Culture

OTB fosters an entrepreneurial and brand-centric culture where creativity and commercial rigour coexist. The organisation values collaborative leadership, professional development and a performance-oriented approach that supports the distinct identity of each maison.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Team Leader», «Retail Supervisor», «Boutique Team Lead», «Sales Team Supervisor», «Client Experience Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.