OTB Group Store Manager

About OTB Group

Maison Margiela is an intellectually driven luxury fashion house renowned for deconstructed aesthetics, artisanal techniques and conceptual design. Operating within the OTB group, the brand combines experimental creativity with rigorous retail standards, presenting an international retail network and a client experience rooted in craftsmanship and thoughtful curation.

Role & Responsibilities

• Lead daily boutique operations to achieve sales targets, margin and KPI objectives while upholding Maison Margiela’s brand standards and visual identity.
• Recruit, coach and develop a high-performing sales team; set individual targets, conduct performance reviews and deliver ongoing training in clienteling and product knowledge.
• Drive exceptional client experiences through proactive clienteling, VIP service, private appointments and after-sales follow-up to build long-term loyalty.
• Implement visual merchandising directives and maintain store presentation to reflect seasonal campaigns and Maison Margiela’s aesthetic.
• Manage inventory control, stock replenishment, receipting and seasonal assortments in partnership with wholesale/merchandising teams.
• Oversee POS operations, cash handling, loss prevention measures and compliance with local regulatory and company policies.
• Produce regular sales and operational reports, analyze performance data and translate insights into corrective action and local marketing initiatives.
• Collaborate with regional management, marketing and CRM teams on local events, product launches and client acquisition programmes.

Qualifications

• Proven leadership experience managing a boutique or retail store in the luxury fashion sector.
• Track record of meeting or exceeding sales and KPI targets, with strong commercial acumen and P&L understanding.
• Excellent interpersonal skills with the ability to build long-term client relationships and lead a service-driven team.
• Strong organisational skills with attention to detail in merchandising, stock control and operational compliance.
• Right to work in Canada and flexibility to work weekends and retail hours as required.

Skills

Experience

Typically requires 3–5 years in retail with at least 2 years in a supervisory or managerial role within a luxury or premium fashion environment, including responsibility for sales targets, team development and store operations.

Education

Bachelor’s degree in business, fashion, hospitality or equivalent retail experience preferred.

Workplace

Culture

Maison Margiela values conceptual creativity, attention to craft and a rigorous approach to quality. The retail environment emphasises discreet, highly personalised client service and collaborative teamwork. As part of the OTB group, the brand combines entrepreneurial energy with structured professional development for retail leaders.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.