OTB Group Selling Supervisor

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Location
VancouverBritish ColumbiaCanada
Seniority
Supervisor
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
May 15, 2026

About OTB Group

OTB is an international fashion group that houses a portfolio of avant-garde and contemporary maisons, including Maison Margiela. The organisation is recognised for nurturing creative autonomy within its brands while providing global retail and operational platforms that support innovation, craftsmanship and distinctive luxury positioning.

OTB | Maison Margiela seeks a Selling Supervisor in Vancouver to lead boutique sales, clienteling and visual standards.

Role & Responsibilities

  • Lead, coach and motivate the boutique sales team to deliver exceptional client experiences and meet or exceed sales KPIs and conversion targets.
  • Drive VIP clienteling and relationship management, ensuring personalised service, follow-up and retention of high-value customers.
  • Manage daily store operations including opening/closing procedures, cash handling, POS oversight and basic financial reconciliation.
  • Maintain merchandising and visual displays to Maison Margiela brand standards; coordinate stock replenishment, markdowns and transfers with headquarters.
  • Conduct regular training, performance reviews and on-the-floor coaching to develop selling skills and product knowledge across the team.
  • Ensure compliance with loss-prevention policies, health & safety regulations and company procedures while safeguarding product integrity.
  • Support the Store Manager with local marketing initiatives, events and cross-functional communication to optimise store performance.

Qualifications

  • Proven supervisory experience in retail, ideally within a luxury fashion or premium apparel/leather context.
  • Demonstrated track record of achieving sales targets and developing high-performing sales teams.
  • Exceptional client-facing skills with strong aptitude for personalised clienteling and VIP service.
  • Excellent interpersonal, coaching and conflict-resolution abilities.
  • Strong numeracy and organisational skills; experienced in cash handling and basic store financial processes.
  • Flexible availability to work weekends, late shifts and retail peak periods.

Skills

Clienteling Team leadership and coaching Visual merchandising (luxury standards) Inventory control and stock management Point-of-sale (POS) operations and cash handling Loss-prevention and store security procedures Retail KPI management

Experience

Minimum three years of progressive retail experience, with at least one year in a supervisory or team-lead role within luxury or high-end retail environments. Proven experience driving sales and developing client relationships is required.

Education

Secondary education required; diploma or certificate in retail management, fashion business or related field preferred.

Workplace

The successful candidate will be located in Vancouver, British Columbia, Canada.

Culture

Maison Margiela operates within OTB’s portfolio with a strong emphasis on creative experimentation, artisanal quality and conceptual design. The workplace culture balances rigorous brand standards and client service with an entrepreneurial, collaborative environment that values craftsmanship and individuality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Retail Team Supervisor», «Boutique Supervisor», «Client Relations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.