OTB Group Sales Supervisor

About OTB Group

OTB Group, a renowned conglomerate in the luxury fashion industry, is celebrated for its innovative and avant-garde approach to fashion. Home to iconic brands such as Marni, the group is dedicated to fostering creativity and individuality in its workforce, providing a dynamic and inclusive environment for its employees.

Role & Responsibilities

• Assist management in achieving store sales targets, profitability goals, and key performance indicators through team leadership and expense optimization
• Develop and mentor store personnel through structured training programs aligned with brand customer service standards
• Manage visual merchandising standards and product presentation according to brand guidelines; ensure constant merchandise updates and appropriate display levels
• Conduct client relationship management including appointment scheduling, merchandise pre-selection, client database maintenance, and follow-up communications (telephone, correspondence, special announcements) to build and retain a high-profile, international customer base
• Supervise daily store operations; assign workloads appropriately; organize and lead store meetings to communicate targets, priorities, and brand initiatives
• Monitor inventory control and loss prevention policies; conduct accurate stock takes and hold store personnel accountable for inventory management
• Temporarily assume store management responsibilities in the absence of the Store Manager or Assistant Store Manager; make short-term operational decisions
• Maintain compliance with local health and safety laws, employment regulations, equal opportunity standards, and company policies
• Identify product performance trends, communicate merchandising needs and quality issues to management, and provide feedback on slow-seller management
• Serve as a positive role model representing brand values and fostering a professional, sales-oriented, and feedback-responsive store environment

Qualifications

• 2+ years of experience in a client-driven environment in a lead sales or supervisory role
• Proven leadership and supervisory skills
• Exceptional customer service competency
• Strong organizational and time-management abilities
• Ability to work effectively in a fast-paced retail environment
• Proficiency in customer relationship management and client database systems
• Knowledge of visual merchandising standards and brand presentation guidelines
• Competency in loss prevention and inventory control procedures
• Familiarity with point-of-sale systems and retail operations

Skills

Experience

2+ years of experience in a client-driven environment within a lead sales or supervisory capacity. Experience in luxury or high-end, client-based retail environments is strongly preferred. 3+ years of supervisory experience is preferred.

Education

High school diploma or equivalent required. Bachelor's degree or equivalent combination of work and relevant experience preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 22 to USD 24 per hour.

Culture

Marni, as part of the OTB Group, champions creativity through diversity, fostering an inclusive atmosphere where unique talents and perspectives are celebrated and encouraged to flourish.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.