OTB Group Sales Advisor

Closed The candidacy window for this position at OTB Group has closed.

While this position is no longer receiving submissions as of May 15, 2026, we invite you to explore further opportunities at OTB Group or browse all open roles.

Continue Your Search

We invite you to review more currently available roles:

Location
MilanLombardyItaly
Seniority
Mid-Level
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
May 15, 2026

About OTB Group

OTB (Only The Brave) is an international fashion group that houses a portfolio of designer maisons and contemporary labels. The organisation is recognised for championing creativity, entrepreneurial talent and a multidisciplinary approach to brand building across product, retail and communications, while fostering sustainability and craftsmanship within its maisons.

OTB is hiring a Client Advisor in Milan — deliver luxury client service, drive sales and represent the maison with distinction.

Role & Responsibilities

  • Deliver exemplary, personalised client service to cultivate long‑term relationships and repeat business.
  • Achieve and exceed individual and store sales targets through proactive clienteling and consultative selling.
  • Manage client appointments, follow up on leads, and maintain an up‑to‑date CRM with accurate customer profiles and purchase histories.
  • Provide authoritative product knowledge across seasonal assortments, materials and brand heritage to advise clients effectively.
  • Execute visual merchandising standards and maintain boutique presentation to the maison’s luxury specifications.
  • Process transactions, handle cash and card payments, manage returns and exchanges according to policy.
  • Support inventory management including stock replenishment, receiving deliveries and basic stock reconciliation.
  • Contribute to in‑store events, private appointments and VIP outreach initiatives to strengthen the client base.
  • Uphold loss prevention procedures and store security guidelines at all times.

Qualifications

  • Proven retail experience, preferably within premium or luxury fashion (typically 2+ years).
  • Demonstrable track record of meeting sales targets and delivering high‑level client service.
  • Excellent interpersonal and communication skills, with an aptitude for consultative selling.
  • Professional presentation and strong sense of discretion appropriate to a luxury environment.
  • Flexibility to work evenings, weekends and during peak retail periods as required.

Skills

Clienteling CRM (client database management) POS systems Visual merchandising Cash handling and transaction processing Consultative selling Inventory control and stock replenishment Loss prevention awareness

Experience

Typically requires 2+ years of progressive retail experience in fashion or luxury goods, with evidence of meeting sales targets and managing high‑value client interactions. Prior boutique or maison experience is highly valued.

Education

High school diploma or equivalent required; tertiary education in fashion, business or a related discipline is preferred.

Workplace

This position is based in Milan, Lombardy, Italy.

Culture

OTB cultivates a collaborative, creative workplace where the distinct identities of each maison are celebrated. The group values entrepreneurial thinking, craftsmanship and a commitment to quality, encouraging employees to contribute to brand narratives and client experiences with autonomy and professionalism.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Boutique Sales Consultant», «Client Relations Advisor», «Retail Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.