OTB Group Retail Trainer
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- Location
- SeoulSeoulSouth Korea
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 29, 2026
About OTB Group
OTB Group, a renowned conglomerate in the luxury fashion industry, is celebrated for its innovative and avant-garde approach to fashion. Home to iconic brands such as Marni, the group is dedicated to fostering creativity and individuality in its workforce, providing a dynamic and inclusive environment for its employees.
OTB Korea hiring Retail Trainer for Maison Margiela in Seoul—design and deliver luxury retail training programs.
Role & Responsibilities
- Plan, organize and deliver comprehensive retail training programs including classroom, digital, and in-store coaching across product knowledge, collections, selling techniques, and client experience
- Deliver Maison Margiela's Selling Ceremony and product training to drive selling excellence and support KPI achievement
- Partner with the Merchandising team to design and deliver seasonal product training for new launches and storytelling
- Identify capability gaps through store observations, coaching sessions, KPI analysis, and feedback from Retail leadership
- Provide regular in-store coaching and follow-up to reinforce learning, improve selling behaviors, and elevate client experience
- Evaluate training effectiveness through assessments, observations, and business performance indicators, recommending improvement plans
- Collaborate with Retail, HR, Merchandising, and HQ stakeholders to localize and execute global learning initiatives
- Coordinate and manage training operations including annual calendar, classroom scheduling, participant management, and materials
- Coordinate and deliver onboarding training programs for newly hired Retail employees
- Monitor Mystery Shopping and Net Promoter Score results, identify improvement areas, and develop action plans
- Stay current with Maison Margiela products, industry trends, and competitor activities
- Champion Maison Margiela culture and values through all learning initiatives
Qualifications
- Bachelor's degree or above with relevant major preferred
- Minimum 5 years of experience in Retail Training, Learning & Development, or Retail Operations within the luxury industry
- Strong understanding of the fashion industry and retail environment
- Excellent communication and analytical skills
- Fluency in spoken and written English
- Proficiency in PowerPoint and MS Office
- Highly organized and detail-oriented with ability to manage multiple priorities in a fast-paced environment
Skills
Experience
Minimum 5 years of professional experience in Retail Training, Learning & Development, or Retail Operations within the luxury fashion industry, demonstrating expertise in employee capability development and retail performance improvement.
Education
Bachelor's degree or above with a relevant major preferred.
Workplace
The successful candidate will be located in Seoul, Seoul, South Korea.
Culture
Marni, as part of the OTB Group, champions creativity through diversity, fostering an inclusive atmosphere where unique talents and perspectives are celebrated and encouraged to flourish.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Learning & Development Specialist», «Retail Excellence Coach», «Sales Training Coordinator», «Training Manager», «Retail Capability Developer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.