OTB Group Operations Manager

About OTB Group

OTB Group, a renowned conglomerate in the luxury fashion industry, is celebrated for its innovative and avant-garde approach to fashion. Home to iconic brands such as Marni, the group is dedicated to fostering creativity and individuality in its workforce, providing a dynamic and inclusive environment for its employees.

Role & Responsibilities

• Oversee all daily operational functions including opening, closing, cash management, and store readiness while maintaining brand presentation standards
• Lead store scheduling, floor coverage, and task delegation to maximize productivity and service levels
• Manage the store's physical environment including safety compliance, maintenance, and housekeeping standards
• Serve as Manager on Duty (MOD) as needed, making real-time decisions to support business operations
• Oversee receiving, merchandise processing, and accurate placement in compliance with company procedures
• Manage cycle counts, inventory audits, and reconciliation processes to maintain inventory accuracy and minimize shrinkage
• Recruit, onboard, and train store associates in operational processes, systems, and customer service standards
• Provide ongoing coaching, feedback, and performance management to support associate development and accountability
• Foster an inclusive, high-energy team culture aligned with Diesel's values and people-first philosophy
• Champion a service culture that consistently delivers exceptional, on-brand customer experiences
• Address and resolve escalated customer concerns promptly and professionally
• Identify and implement opportunities to enhance the in-store experience through operational improvements
• Support Store Manager in managing controllable expenses including payroll, supplies, and shrink
• Monitor key operational KPIs (units per transaction, shrink rate, payroll) and drive corrective action plans
• Prepare and communicate operational reports including inventory results, audit outcomes, and compliance metrics
• Ensure adherence to all federal, state, and local employment laws, safety regulations, and company policies
• Maintain a safe work environment by enforcing safety protocols and conducting regular assessments
• Oversee back-of-house organization including stockrooms, merchandise, and cash desks
• Manage merchandise movement including inbound, outbound, transfers, and PR pulls in compliance with procedures
• Develop and implement inventory management strategies to optimize stock levels and minimize losses
• Ensure all IT equipment functions properly and support tickets are opened as needed
• Oversee omnichannel activities including Ship from Store, Pick Up in Store, and system management
• Manage relationships with external vendors including cleaning, HVAC, and supply services
• Coach and develop direct reports in areas of operations, customer service, and sales support

Qualifications

• Minimum 5+ years of retail operations management experience
• Demonstrated ability to lead, develop, and hold accountable a team of 10 or more associates
• Strong understanding of retail inventory management, POS systems, and back-of-house operations
• Proven track record of executing operational initiatives and driving results in a metrics-driven environment
• Excellent organizational and time management skills with ability to prioritize competing demands
• Strong written, verbal, and interpersonal communication skills
• Proficiency in retail management systems and inventory management software
• Experience in specialty retail, outlet, or off-price retail environments
• Familiarity with loss prevention practices and inventory audit processes
• Experience managing store operations across multiple selling categories (apparel, footwear, accessories)
• Operational Excellence — drives consistent, high-quality execution of all store processes and standards
• People Leadership — develops talent, builds team morale, and fosters accountability
• Customer Focus — places the customer at the center of every operational decision
• Problem Solving — identifies issues quickly and implements effective solutions
• Adaptability — thrives in fast-paced, ever-changing retail environments
• Integrity & Compliance — models ethical behavior and ensures full adherence to company policies and legal requirements
• Strong project management and change management skills
• Ability to stand for extended periods, lift up to 40 lbs., and perform physical retail store tasks
• Legally authorized to work in the United States with proof of employment eligibility upon request

Skills

Experience

5+ years of progressive retail operations management experience, including team leadership and inventory management in specialty retail, outlet, or off-price environments. Proven expertise in executing operational initiatives across multiple selling categories and driving measurable results in fast-paced retail settings.

Education

High school diploma or equivalent required; associate's degree or higher in business administration, retail management, or related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 80,000 to USD 85,000 per annum.

Culture

Marni, as part of the OTB Group, champions creativity through diversity, fostering an inclusive atmosphere where unique talents and perspectives are celebrated and encouraged to flourish.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.