OTB Group Operations Manager

About OTB Group

OTB Group, a renowned conglomerate in the luxury fashion industry, is celebrated for its innovative and avant-garde approach to fashion. Home to iconic brands such as Marni, the group is dedicated to fostering creativity and individuality in its workforce, providing a dynamic and inclusive environment for its employees.

Role & Responsibilities

• Oversee daily operational functions including opening and closing procedures, cash management, and store readiness
• Ensure consistent execution of company operational standards, visual merchandising guidelines, and brand presentation
• Lead coordination of store scheduling, floor coverage, and task delegation to maximize productivity and service levels
• Manage the store's physical environment including safety compliance, maintenance requests, and housekeeping standards
• Serve as Manager on Duty (MOD) as needed, making real-time decisions to support the business and team
• Oversee receiving, processing, and accurate placement of merchandise in compliance with company procedures
• Manage cycle counts, inventory audits, and reconciliation processes to maintain inventory accuracy
• Partner with Retail Operations to identify shrink risks and implement corrective measures
• Monitor and manage supply and fixture inventory levels to ensure operational continuity
• Recruit, onboard, and train store associates in operational processes, systems, and customer service standards
• Provide ongoing coaching, feedback, and performance management to support associate development
• Foster an inclusive, high-energy team culture aligned with Diesel's values and people-first philosophy
• Champion a service culture that consistently delivers an exceptional, on-brand experience for every customer
• Address and resolve escalated customer concerns promptly and professionally
• Identify and implement opportunities to enhance the in-store experience through operational improvements
• Support the Store Manager in managing controllable expenses including payroll, supplies, and shrink
• Monitor key operational KPIs and drive action plans where needed
• Prepare and communicate operational reports including inventory results, audit outcomes, and compliance metrics
• Assist in budget planning for operational needs including supplies, repairs, and store maintenance
• Ensure adherence to all federal, state, and local employment laws, safety regulations, and company policies
• Maintain a safe work environment by enforcing safety protocols and conducting regular assessments
• Complete required compliance training and ensure team members are current on all mandatory trainings

Qualifications

• 5+ years of retail operations management experience
• Proficiency in inventory management software, SAP, Excel; RFID system knowledge a plus
• Demonstrated ability to lead, develop, and hold accountable a team of 10 or more associates
• Strong understanding of retail inventory management, POS systems, and back-of-house operations
• Proven track record of executing operational initiatives and driving results in a metrics-driven environment
• Excellent organizational and time management skills with ability to prioritize competing demands
• Strong written, verbal, and interpersonal communication skills
• Proficiency in retail management systems
• Experience in specialty retail, outlet, or off-price retail environments
• Familiarity with loss prevention practices and inventory audit processes
• Experience managing store operations across multiple selling categories (apparel, footwear, accessories)
• Ability to stand for extended periods, lift up to 40 lbs., and perform physical tasks associated with retail operations
• Frequent movement throughout sales floor and stockroom
• Strong project management and change management skills
• Legal authorization to work in the United States with proof of employment eligibility

Skills

Experience

Minimum 5+ years of retail operations management experience, including demonstrated ability to lead and develop teams of 10 or more associates. Experience in specialty retail, outlet, or off-price environments preferred. Proven track record of executing operational initiatives and driving results in metrics-driven environments.

Workplace

Compensation

The base compensation for this position ranges from USD 80,000 to USD 85,000 per annum.

Culture

Marni, as part of the OTB Group, champions creativity through diversity, fostering an inclusive atmosphere where unique talents and perspectives are celebrated and encouraged to flourish.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.