OTB Group Client Engagement Project Manager

About OTB Group

OTB Group, a renowned conglomerate in the luxury fashion industry, is celebrated for its innovative and avant-garde approach to fashion. Home to iconic brands such as Marni, the group is dedicated to fostering creativity and individuality in its workforce, providing a dynamic and inclusive environment for its employees.

Role & Responsibilities

• Drive the overarching client engagement strategy by developing initiatives that can be effectively adapted and activated across all markets to foster client acquisition, engagement, loyalty, and reactivation
• Collaborate with Marketing, Retail, Merchandising, and Communications teams to ensure alignment of client engagement initiatives with commercial priorities, product launches, and brand calendars
• Monitor performance metrics of engagement initiatives and identify opportunities for continuous improvement and optimization
• Develop innovative client experience concepts that reflect the Maison's identity and support commercial objectives
• Pilot and manage the global gifting strategy by establishing permanent and seasonal guidelines, allocating resources, and measuring performance through relevant KPIs and ROI analysis
• Ensure consistency of the client experience across all markets while maintaining flexibility to address local commercial opportunities and cultural nuances
• Define and oversee the Maison's client event strategy across both in-store and off-store activations, guaranteeing exceptional and cohesive client experiences globally
• Develop global guidelines, operational tools, and best practices to ensure successful execution across all regions
• Support the development and execution of key institutional client events, including fashion shows, VIP dinners, collection presentations, and exclusive client experiences in close collaboration with cross-functional teams
• Track event performance, gather market feedback, and continuously optimize the impact and effectiveness of client activations
• Collaborate with Regional teams to develop client engagement plans aligned with the Maison's global strategy while addressing local market needs
• Liaise closely with cross-functional teams—Marketing, Retail, Merchandising, and Communications—to ensure seamless execution of client engagement initiatives
• Gather market insights and feedback to continuously refine and enhance the Maison's client engagement strategy

Qualifications

• Master's degree in Marketing, Commerce, or related field
• 5–7 years of experience in Client Engagement, Clienteling, CRM, or Events Management, ideally within the luxury or fashion sector
• Proven experience managing international projects and premium client experiences
• Strong project management and cross-functional collaboration capabilities
• Excellent organizational and communication skills
• Analytical mindset with the ability to measure performance and translate insights into concrete actions
• Fluent in French and English; proficiency in additional languages is a strong asset

Skills

Experience

5–7 years of professional experience in client engagement, clienteling, CRM, or event management, with demonstrated success in luxury or fashion environments. Proven track record of managing complex, multi-market initiatives and delivering premium client experiences that drive commercial results.

Education

Master's degree in Marketing, Commerce, or a related discipline.

Workplace

Culture

Marni, as part of the OTB Group, champions creativity through diversity, fostering an inclusive atmosphere where unique talents and perspectives are celebrated and encouraged to flourish.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.