OTB Group Client Advisor

Closed The candidacy window for this position at OTB Group has closed.

While this position is no longer receiving submissions as of May 22, 2026, we invite you to explore further opportunities at OTB Group or browse all open roles.

Continue Your Search

We invite you to review more currently available roles:

Location
VeniceVenetoItaly
Employment
Contract
Seniority
Junior
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
May 21, 2026

About OTB Group

Maison Margiela is an avant-garde fashion house renowned for its conceptual approach to design and artisanal craftsmanship. The brand operates within the OTB (Only The Brave) group, which supports a portfolio of creative maisons and combines entrepreneurial freedom with international retail and operational resources.

OTB / Maison Margiela seeks a Client Advisor (fixed-term) in Venice, Italy — boutique sales role delivering personalised luxury service.

Role & Responsibilities

  • Deliver discreet, personalised luxury service to a high-net-worth and diverse clientele, building long-term relationships and loyalty.
  • Achieve and exceed individual and boutique sales targets through proactive clienteling, appointments and walk-in conversion.
  • Maintain in-store standards consistent with Maison Margiela aesthetic: visual merchandising, garment presentation and housekeeping.
  • Manage point-of-sale transactions, returns and after-sales service with accuracy and adherence to company policies.
  • Support inventory processes including stock control, receiving, replenishment and periodic audits.
  • Collaborate with the boutique team and local management on promotional events, private appointments and client outreach initiatives.
  • Adhere to brand guidelines, loss-prevention procedures and local compliance requirements.

Qualifications

  • Previous retail experience in luxury fashion or premium lifestyle brands (typically 1–3 years preferred).
  • Proven track record in clienteling and achieving sales targets in a boutique environment.
  • Strong verbal communication and interpersonal skills with a polished, professional demeanor.
  • Flexibility to work retail hours, including evenings, weekends and public holidays as required.
  • Legal right to work in Italy and availability for a fixed-term contract in Venice.

Skills

Luxury client service Clienteling and relationship management Visual merchandising and product presentation Sales conversion and upselling techniques Cash handling and POS transactions Inventory control and stock management

Experience

Demonstrated experience in a luxury retail environment, with hands-on responsibility for sales, client relationship development and boutique merchandising. Familiarity with appointment-based selling and private client events is desirable.

Education

Secondary education (high school diploma) or equivalent; vocational training in retail or luxury brand management is an advantage.

Workplace

This position is based in Venice, Veneto, Italy.

Culture

Maison Margiela cultivates a quietly creative and detail-focused workplace where discretion and craftsmanship are prized. As part of the OTB group, the brand combines independent design vision with international retail expertise, offering a collaborative boutique environment focused on elevated client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Boutique Client Advisor», «Retail Sales Associate», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.