- Location
- Vancouver British Columbia Canada
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $19–21/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 8, 2026
About OTB Group
OTB Group, a renowned conglomerate in the luxury fashion industry, is celebrated for its innovative and avant-garde approach to fashion. Home to iconic brands such as Marni, the group is dedicated to fostering creativity and individuality in its workforce, providing a dynamic and inclusive environment for its employees.
The Client Advisor serves as the primary client contact, delivering personalized service, product guidance, and sales while building lasting client relationships and representing Maison Margiela. The role also supports store operations, inventory, and visual merchandising at Vancouver Oakridge Shopping Centre; hourly pay is CAD 19–21.
Role & Responsibilities
- Greet and assist clients with a warm, professional, and personalized approach.
- Provide product knowledge and styling advice tailored to client needs.
- Drive sales through exceptional service, upselling, and cross-selling.
- Maintain client satisfaction to encourage repeat business.
- Build and maintain client relationships, providing a personalized luxury shopping experience.
- Develop a client book through follow-ups, event invitations, and personal styling sessions.
- Anticipate client needs and proactively offer recommendations.
- Uphold the brand’s values, image, and standards.
- Stay updated on brand history, new collections, and industry trends.
- Ensure store presentation and merchandising align with brand guidelines.
- Process transactions efficiently and operate the POS system.
- Manage inventory, stock replenishment, and product care.
- Support back-office functions and participate in visual merchandising activities.
Qualifications
- Previous experience in luxury retail, including high-end fashion, jewelry, watches, or luxury lifestyle brands.
- Strong interpersonal and storytelling skills to engage clients.
- Ability to meet and exceed sales targets.
- Passion for delivering a personalized shopping experience.
- Ability to interact with an international clientele.
- Collaborative approach and ability to work within a dynamic team environment.
- Fluency in additional languages is preferred.
Skills
Experience
Previous experience in luxury retail, including high-end fashion, jewelry, watches, or luxury lifestyle brands.
Workplace
The successful candidate will be located in Vancouver, British Columbia, Canada.
Explore jobs in British Columbia or in Canada.
Compensation
The base compensation for this position ranges from CAD 19 to CAD 21 per hour.
Culture
Marni, as part of the OTB Group, champions creativity through diversity, fostering an inclusive atmosphere where unique talents and perspectives are celebrated and encouraged to flourish.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Associate», «Luxury Sales Associate», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.