OTB Group Client Advisor

Closed The candidacy window for this position at OTB Group has closed.

While this position is no longer receiving submissions as of May 13, 2026, we invite you to explore further opportunities at OTB Group or browse all open roles.

Continue Your Search

We invite you to review more currently available roles:

Location
San FranciscoCaliforniaUSA
Seniority
Entry-Level
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
May 13, 2026

About OTB Group

Maison Margiela, part of the OTB group, is an avant-garde luxury fashion house renowned for conceptual design and artisanal craftsmanship. Employed within a global luxury portfolio, the brand operates boutique retail locations that prioritise client service, creativity and the presentation of progressive design codes.

OTB / Maison Margiela is hiring a Client Advisor in San Francisco to deliver luxury client service and drive boutique sales.

Role & Responsibilities

  • Deliver a refined, personalised client experience consistent with Maison Margiela brand standards; manage in‑store appointments and spontaneous consultations.
  • Develop and nurture long‑term client relationships through proactive clienteling, follow‑up and CRM maintenance to drive repeat business and lifetime value.
  • Achieve and exceed individual and store sales targets through consultative selling, upselling and cross‑selling of product assortments.
  • Maintain showroom presentation and visual merchandising to corporate guidelines, ensuring product floor sets and displays reflect seasonal directives.
  • Operate point‑of‑sale systems, handle transactions and ensure accurate cash and stock handling procedures.
  • Support stock replenishment, incoming goods processing and basic inventory reconciliation; liaise with store management on replenishment needs.
  • Coordinate and support in‑store events, private viewings and client communications in collaboration with the store leadership and CRM teams.
  • Contribute to a cohesive boutique team environment by sharing product knowledge, sales techniques and market feedback with colleagues.

Qualifications

  • Proven retail experience in luxury fashion or high‑end boutiques; demonstrable track record of client service and sales performance.
  • Excellent interpersonal and communication skills with a polished, client‑facing demeanour.
  • Strong product knowledge and an aptitude for learning seasonal collections and Maison Margiela heritage.
  • Trustworthy with respect to cash handling, transaction accuracy and confidentiality of client information.
  • Flexibility to work retail hours, including evenings and weekends, and to participate in client events.

Skills

Clienteling Visual merchandising Point‑of‑sale (POS) systems CRM / client database management Inventory management Upselling and cross‑selling Cash handling Appointment management Luxury product knowledge

Experience

Typically 1–3 years of customer‑facing experience in luxury retail or boutique sales; prior experience with designer womenswear/menswear is advantageous.

Education

High school diploma or equivalent; vocational training in retail or customer service and brand‑specific training preferred.

Workplace

The successful candidate will be located in San Francisco, California, USA.

Culture

The Maison Margiela boutique environment values conceptual creativity, meticulous presentation and attentive client service. Teams operate collaboratively within a framework of exacting aesthetic standards, while the broader OTB group provides an international luxury network and professional development opportunities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Boutique Client Relations Advisor», «Retail Sales Associate», «Personal Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.