OTB Group Client Advisor

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Location
ReggelloTuscanyItaly
Employment
Full-Time
Seniority
Entry-Level
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
Jun 30, 2026

About OTB Group

OTB Group, a renowned conglomerate in the luxury fashion industry, is celebrated for its innovative and avant-garde approach to fashion. Home to iconic brands such as Marni, the group is dedicated to fostering creativity and individuality in its workforce, providing a dynamic and inclusive environment for its employees.

Maison Margiela, Reggello: Client Advisor position at MM Outlet Leccio. Luxury retail experience required.

Role & Responsibilities

  • Provide warm welcome and personalized service to all clients, ensuring an exceptional shopping experience that reflects the brand's distinctive identity
  • Identify client needs and present suitable products strategically to drive sales and achieve individual and store sales targets
  • Build and maintain strong client relationships, fostering brand loyalty and encouraging repeat business
  • Maintain up-to-date knowledge of products, brand history, and current collections to effectively communicate key features and benefits
  • Support the upkeep of visual merchandising standards to ensure the store environment reflects Maison Margiela's innovative brand image
  • Work collaboratively with team members to contribute to the store's overall success and smooth daily operation
  • Assist with inventory management tasks, ensuring products are properly stocked, organized, and presented
  • Uphold company policies, procedures, and grooming standards to maintain a professional and luxurious store environment

Qualifications

  • Experienced Client Advisor with a background in the luxury industry
  • Affinity for contemporary ready-to-wear fashion and an understanding of Maison Margiela's unconventional aesthetic philosophy
  • Ability to build long-term, successful relationships with clients from diverse backgrounds and international markets
  • Demonstrated excellence in cross-selling across multiple product categories
  • Exceptional communication skills in English and Italian

Skills

Client relationship management Sales and commercial performance Cross-selling across product categories Product knowledge and brand heritage communication Visual merchandising support Inventory management Multilingual communication

Experience

Proven experience as a Client Advisor, preferably within the luxury ready-to-wear fashion sector. The ideal candidate demonstrates proactive commercial acumen, versatility in handling diverse client interactions, and a proven track record of fostering client loyalty and exceeding sales targets.

Workplace

This position is based in Reggello, Tuscany, Italy, within easy reach of Florence.

Culture

Marni, as part of the OTB Group, champions creativity through diversity, fostering an inclusive atmosphere where unique talents and perspectives are celebrated and encouraged to flourish.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Style Advisor», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.