OTB Group Client Advisor (Part‑time, 14 hours) — Selfridges Birmingham
- Location
- BirminghamEnglandUK
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 14, 2026
About OTB Group
OTB (Only The Brave) is an Italian fashion group that manages a portfolio of contemporary and luxury maisons, including brands such as Diesel, Marni and Maison Margiela. The group operates across wholesale and retail channels and partners with leading department stores, offering candidates exposure to international brand strategies and a creative, design-driven environment.
OTB seeks a Part‑time Client Advisor (14h) at Selfridges Birmingham. Join the team to deliver luxury client service and drive in‑store sales.
Role & Responsibilities
- Deliver exceptional, personalised service to clients on the sales floor and during private appointments, reflecting the brand’s luxury positioning.
- Achieve and contribute to store sales targets through proactive clienteling, upselling and relationship development.
- Maintain up-to-date product knowledge across seasonal collections and communicate features, craftsmanship and brand story with authority.
- Operate point‑of‑sale systems, process transactions accurately and manage cash handling and daily reconciliation according to store procedures.
- Support merchandising standards and visual directives: ensure floor replenishment, correct labeling and attractive product presentation.
- Use CRM and clienteling tools to record interactions, follow up on leads and cultivate repeat business.
- Assist with stock management, receiving and returns, and adhere to loss‑prevention and compliance protocols.
- Represent the brand at in‑store events and promotions; collaborate with the Selfridges store team to maximise client opportunities.
Qualifications
- Proven experience in a client-facing role within luxury, premium or aspirational retail (department store experience advantageous).
- Demonstrable track record of meeting or exceeding sales targets and executing clienteling strategies.
- Flexible availability including weekends and peak retail hours; able to reliably fulfil a 14‑hour part‑time schedule.
- Excellent interpersonal and communication skills, with a polished and professional demeanour.
- Right to work in the UK.
Skills
Experience
Typically 1+ years of client-facing experience within luxury, premium or department store retail; prior exposure to multi-brand or designer collections is highly valued.
Education
Secondary education (GCSEs, A‑levels or equivalent). Vocational retail or luxury-brand training is advantageous but not mandatory.
Workplace
The successful candidate will be located in Birmingham, England, UK.
Culture
OTB cultivates a creative, entrepreneurial workplace that values craftsmanship, bold design and brand distinction. Teams operate in a fast‑paced retail context where collaboration with store partners like Selfridges and dedication to elevated client experiences are central to daily work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Sales Consultant», «Client Relations Advisor», «Style Advisor», «Personal Shopping Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.