OTB Group Client Advisor
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 11, 2026
About OTB Group
OTB Group, a renowned conglomerate in the luxury fashion industry, is celebrated for its innovative and avant-garde approach to fashion. Home to iconic brands such as Marni, the group is dedicated to fostering creativity and individuality in its workforce, providing a dynamic and inclusive environment for its employees.
Diesel seeks a Client Advisor for its flagship Paris Saint-Honoré store. Drive luxury retail sales and craft memorable customer experiences in an inclusive, dynamic team.
Role & Responsibilities
- Transform each customer experience into exciting moments by creating high customer satisfaction
- Build authentic and lasting relationships with clients, ensuring the experience feels personally dedicated to them
- Demonstrate active sales floor leadership to drive individual and collective sales objectives, taking responsibility for results
- Deliver exceptional specialized customer service by creating emotionally enriching relationships with clientele
- Develop and maintain meaningful, loyal customer relationships through personalized connections and CRM initiatives
- Manage and stimulate sales by understanding customer desires and creating tailored experiences to achieve optimal commercial performance
- Build and maintain team relationships by fostering a sense of belonging and positive, forward-thinking mentality
- Mentor team members by proactively sharing insights, reflections, and experience with colleagues
- Model exemplary customer service practices through consistent implementation of service skill checklists and other tools
- Continuously maintain customer service competencies by analyzing service practices and identifying improvement opportunities
- Maintain a plan to achieve personal sales targets and meet or exceed predefined sales objectives
- Monitor sales performance and reflect on optimal improvement strategies
- Proactively acquire new customers without judging clientele based on appearance
- Contribute to team efforts by completing additional tasks and supporting customer service delivery
- Foster team communication through supervision and training to ensure a positive working environment
Qualifications
- Prior experience in luxury retail
- Proven track record of sales generation and customer relationship development
- Results-oriented and customer-centric mindset
- Excellent communication skills (verbal, in-person, email, SMS)
- Strong attention to detail
- Proficiency with MS Word, Excel, and Outlook
- Attentiveness, intuition, and passion for style
- Deep knowledge of luxury customer desires, needs, and expectations
- Mastery of storytelling and engaging questioning techniques
- Innovative thinking regarding customer value creation and customer experience enhancement
Skills
Experience
Prior experience in luxury retail with a proven track record of sales generation and customer relationship development.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Benefits
Employee discount on Diesel and exclusive OTB Group brands; meal vouchers; development opportunities within the Diesel and OTB Group store network in France and internationally; inclusive working environment; dynamic and young team.
Culture
Marni, as part of the OTB Group, champions creativity through diversity, fostering an inclusive atmosphere where unique talents and perspectives are celebrated and encouraged to flourish.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Style Advisor», «Retail Associate», «Clientele Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.