OTB Group Client Advisor
- Employment
- Full-Time
- Seniority
- Junior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 14, 2026
About OTB Group
Maison Margiela is an avant-garde luxury fashion house known for conceptual design and meticulous attention to detail. The maison operates within the OTB group, a global luxury group that supports creative, independent brands while providing international retail and operational resources.
OTB / Maison Margiela Munich seeks a Client Advisor in Munich — deliver luxury client experiences and drive boutique sales.
Role & Responsibilities
- Deliver an elevated, personalised client experience consistent with Maison Margiela brand standards; cultivate long-term client relationships and secure repeat business.
- Proactively drive sales to meet and exceed individual and store KPIs through clientelling, private appointments and targeted outreach.
- Manage client data and interactions using CRM tools; update profiles, record preferences and follow up on leads and orders.
- Maintain boutique presentation and visual merchandising to brand guidelines; ensure product is curated, priced and merchandised for an optimal client experience.
- Process sales transactions accurately using the POS system; handle payments, returns and exchanges in line with company policy.
- Support stock control: receive deliveries, perform regular inventory counts, and communicate replenishment needs to store management.
- Represent the brand at in-store events and trunk shows; coordinate with store leadership and regional teams for special client experiences.
Qualifications
- Minimum of 2 years' experience in luxury retail or boutique sales, preferably within premium or designer fashion.
- Fluent in German and professional working proficiency in English.
- Proven track record of delivering high-quality customer service and achieving sales targets.
- Excellent interpersonal skills, discretion, and a polished, client‑centric manner suited to a luxury environment.
- Flexibility to work retail hours including evenings, weekends and public holidays; legal right to work in Germany.
Skills
Experience
At least 2 years of direct experience in luxury or premium retail sales, with demonstrable success in client acquisition, retention and meeting sales targets.
Education
High school diploma or equivalent; vocational qualification in retail, fashion, or hospitality preferred.
Workplace
This position is based in Munich, Bavaria, Germany.
Culture
Maison Margiela cultivates a creative, detail-oriented workplace where conceptual design and craftsmanship are paramount. The retail environment emphasizes discreet, personalised client service and collaboration between boutique teams and regional support functions under the OTB umbrella.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Boutique Sales Associate», «Client Relations Advisor», «Luxury Retail Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.