OTB Group Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 25, 2026
About OTB Group
OTB Group, a renowned conglomerate in the luxury fashion industry, is celebrated for its innovative and avant-garde approach to fashion. Home to iconic brands such as Marni, the group is dedicated to fostering creativity and individuality in its workforce, providing a dynamic and inclusive environment for its employees.
Maison Margiela seeks an experienced Client Advisor for the MM6 Spiga boutique in Milan. Full-time luxury retail sales role.
Role & Responsibilities
- Provide warm, personalized welcome and exceptional service to all clientele, creating memorable shopping experiences that reflect the brand's artistic philosophy
- Identify client needs and present curated product selections to drive sales and achieve individual and store targets
- Build and maintain strong, long-term client relationships to foster brand loyalty and encourage repeat business
- Maintain comprehensive knowledge of product offerings, brand heritage, design philosophy, and current collections to effectively communicate features and benefits
- Support visual merchandising standards and store presentation to ensure the retail environment reflects Maison Margiela's distinctive aesthetic
- Execute cross-selling strategies across all product categories to maximize client satisfaction and transaction value
- Manage inventory tasks, ensuring products are properly stocked, organized, and presented according to brand standards
- Collaborate with store team members to contribute to overall operational success and efficient daily store functioning
- Uphold company policies, procedures, and grooming standards to maintain a professional and luxurious retail environment
- Comply with all organizational guidelines and standards of conduct
Qualifications
- Proven experience as a Client Advisor or in luxury retail sales, preferably within the ready-to-wear fashion sector
- Demonstrated ability to build and cultivate long-term relationships with diverse, international clientele
- Strong sales acumen with a track record of driving commercial performance and achieving sales targets
- Excellent proficiency in cross-selling across multiple product categories
- Exceptional communication and interpersonal skills with a professional demeanor
- Versatility and resilience in addressing client needs and operational challenges
- Full fluency in English and Italian (mandatory)
Skills
Experience
Minimum 2–3 years of professional experience as a Client Advisor or sales associate in luxury fashion retail, with demonstrated success in building clientele and achieving sales targets. Background in ready-to-wear fashion and familiarity with high-end retail environments is strongly preferred.
Education
High school diploma or equivalent; luxury retail certifications or fashion training programs are a plus.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Culture
Marni, as part of the OTB Group, champions creativity through diversity, fostering an inclusive atmosphere where unique talents and perspectives are celebrated and encouraged to flourish.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Style Advisor», «Retail Associate», «Customer Relations Associate», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.