OTB Group Client Advisor
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- €25,000–30,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 3, 2026
About OTB Group
OTB Group, a renowned conglomerate in the luxury fashion industry, is celebrated for its innovative and avant-garde approach to fashion. Home to iconic brands such as Marni, the group is dedicated to fostering creativity and individuality in its workforce, providing a dynamic and inclusive environment for its employees.
Jil Sander seeks Client Advisor in Milan for luxury retail concession at Rinascente—€25,000–€30,000 plus commission.
Role & Responsibilities
- Deliver exceptional luxury experiences with professionalism, warmth, and genuine care to every client
- Represent and communicate Jil Sander's values, heritage, and aesthetic vision through all client interactions
- Build long-term, trust-based relationships through personalized service and memorable experiences
- Develop in-depth understanding of client lifestyles, preferences, and wardrobe needs to provide tailored styling guidance
- Confidently guide clients through the entire sales journey, identifying cross-selling and up-selling opportunities while maintaining client-first approach
- Achieve and exceed individual and boutique sales targets through proactive client development
- Maintain and actively manage client portfolio using CRM tools, including outreach, appointment setting, and follow-up communications
- Generate new business opportunities by acquiring new clients and strengthening existing relationships
- Maintain accurate customer information including purchase history, preferences, wish lists, and special requests
- Demonstrate exceptional product knowledge across all categories whilst monitoring luxury market trends and competitors
- Collaborate with boutique team to achieve common objectives and foster a positive, high-performing environment
- Ensure impeccable visual standards and product presentation reflecting Jil Sander's brand excellence
- Provide after-sales service and maintain flexible availability including weekends and public holidays
Qualifications
- Minimum 3–5 years' experience in luxury fashion retail
- Proven track record of achieving and exceeding sales and client development objectives
- Excellent clienteling and CRM management skills
- Strong understanding of luxury customer expectations and high-end service standards
- Strong digital and omnichannel mindset
- Excellent organizational skills and attention to detail
- BOH (back-of-house) operational knowledge considered advantageous
Skills
Experience
Minimum 3–5 years' experience in luxury fashion retail with a proven track record of consistently achieving and exceeding sales targets and client development objectives. Demonstrated expertise in building and maintaining high-value client relationships through personalized service and consultative selling in upscale retail environments.
Education
Not specified in the source material.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Compensation
The base compensation for this position ranges from EUR 25,000 to EUR 30,000 per annum.
Benefits
Commission structure available in addition to base salary; employment governed by CCNL Textile Industry collective bargaining agreement at Level IV/V.
Culture
Marni, as part of the OTB Group, champions creativity through diversity, fostering an inclusive atmosphere where unique talents and perspectives are celebrated and encouraged to flourish.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Retail Consultant», «Client Relations Specialist», «Brand Ambassador», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.