OTB Group Client Advisor
- Seniority
- Junior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 25, 2026
About OTB Group
Maison Margiela is an avant-garde fashion house renowned for conceptual design, deconstruction and understated luxury. The brand operates within the OTB group, which houses several internationally recognised fashion maisons. As an employer, Maison Margiela values craftsmanship, creative experimentation and meticulous attention to product integrity while operating within the commercial framework of a global luxury retail network.
Maison Margiela (OTB) is hiring a Client Advisor at La Rinascente in Milan. Provide luxury client service, achieve sales targets, and represent the Maison.
Role & Responsibilities
- Deliver exceptional, personalised client service consistent with Maison Margiela's aesthetic and brand DNA, cultivating long-term client relationships.
- Achieve and exceed individual and store sales targets through proactive clienteling, outreach and in-person advisory selling within La Rinascente.
- Manage the full sales cycle: greeting clients, styling consultations, product presentation, transactions and post-sale follow-up.
- Maintain boutique standards for visual merchandising, product presentation and housekeeping in accordance with brand guidelines and department store requirements.
- Use CRM and POS systems to record client profiles, track interactions and manage appointments and sales accurately.
- Support stock management: receive, tag and replenish merchandise; conduct inventory controls and communicate replenishment needs to store management.
- Collaborate closely with store and brand teams to execute launches, private appointments and in-store events.
- Handle transactions, returns and client enquiries with discretion and strict adherence to cash-handling and loss-prevention procedures.
Qualifications
- Proven retail experience in luxury fashion or premium lifestyle brands (typically 1–3 years preferred).
- Demonstrable ability to deliver high-touch client service and to develop repeat clientele.
- Strong interpersonal and communication skills with professional presentation and manner.
- Familiarity with POS systems and CRM platforms; accuracy in sales administration and reporting.
- Flexible availability to work retail shifts, including evenings, weekends and peak retail periods.
- Fluency in presenting a curated product proposition and styling advice aligned with Maison Margiela's aesthetic.
Skills
Experience
Prior experience in luxury retail or premium boutique sales is preferred, with a track record of meeting individual sales targets and delivering personalised client service. Experience working within a department-store environment (such as La Rinascente) is advantageous.
Education
Secondary education required; vocational training in retail, fashion or customer service is advantageous.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Culture
Maison Margiela operates at the intersection of conceptual creativity and measured commercial discipline. The working environment blends artisanal attention to detail with a collaborative retail culture, expecting employees to represent the brand's restrained yet provocative identity while delivering impeccable client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Associate», «Boutique Sales Consultant», «Client Relations Advisor», «Retail Client Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.