OTB Group Client Advisor

About OTB Group

Maison Margiela is an avant-garde fashion house renowned for conceptual design, deconstructed silhouettes and artisanal craftsmanship. The brand operates within the OTB group, a global fashion conglomerate; as an employer it combines experimental creative direction with the commercial rigour of an international retail network.

Role & Responsibilities

• Provide discreet, personalised client service that reflects Maison Margiela's aesthetic and standards; cultivate long-term relationships and repeat business.
• Achieve individual and store sales targets through proactive selling, cross-selling and clienteling activities.
• Manage the client portfolio using in-store CRM processes: record interactions, schedule follow-ups and coordinate private appointments.
• Maintain boutique visual standards and merchandising guidelines to preserve product integrity and the MM6 Spiga presentation.
• Process sales transactions, returns and exchanges accurately using the point-of-sale system; ensure correct cash and payment handling.
• Support stock management activities including receiving, replenishment, inventory controls and loss-prevention procedures.
• Assist with store events, private viewings and product launches; liaise with the store management team to deliver seamless client experiences.

Qualifications

• Minimum 2 years' proven experience in luxury retail or boutique sales, preferably within contemporary fashion.
• Demonstrable track record of meeting or exceeding sales targets and delivering high-level client service.
• Excellent interpersonal presence, polished communication skills and a client-focused demeanour.
• Flexibility to work retail hours including evenings, weekends and high-season peak periods.
• Right to work in the country of employment.

Skills

Experience

At least two years of hands-on experience in a luxury or premium retail environment, with demonstrable success in building client relationships and achieving sales objectives.

Education

High school diploma or equivalent; tertiary study in fashion, retail, business or related discipline preferred but not required.

Workplace

Culture

The Maison Margiela boutique environment privileges creativity, meticulous attention to detail and an intellectual approach to fashion. Colleagues operate within a disciplined retail framework that celebrates experimentation while delivering high standards of client care.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.