OTB Group Client Advisor
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 15, 2026
About OTB Group
OTB (Only The Brave) is a global fashion group that brings together a portfolio of designer maisons and contemporary brands. Renowned for an entrepreneurial spirit, creative direction and hands-on brand stewardship, OTB operates across wholesale, retail and digital channels while fostering close collaboration between design, marketing and commercial teams.
OTB is hiring a Client Advisor in Milan. Deliver luxury client service, drive sales and manage clienteling for the brand's boutique.
Role & Responsibilities
- Deliver an exceptional, personalised client experience in line with the maison's luxury positioning, cultivating long-term relationships and repeat business.
- Achieve and exceed individual and store sales targets through proactive clienteling, personalised recommendations and conversion of walk-in traffic.
- Manage the end-to-end sales process including product presentation, fittings, transactions, returns and after-sales service with meticulous attention to detail.
- Maintain up-to-date product and brand knowledge to advise clients authoritatively on materials, craftsmanship and styling.
- Utilise the boutique CRM and POS systems to record client interactions, follow-up actions and sales data; support targeted outreach and clienteling initiatives.
- Support visual merchandising standards and stockroom organisation to ensure a pristine boutique environment and accurate inventory control.
- Collaborate with store colleagues and local management on promotional activities, private appointments and events to amplify client engagement.
Qualifications
- Proven ability to deliver luxury-level client service with discretion and professionalism.
- Strong interpersonal and communication skills; aptitude for relationship-building and tailored selling.
- Comfortable using retail technologies (POS, CRM) and following store operational procedures.
- Fluent product knowledge and an eye for visual presentation; high standards of grooming and etiquette appropriate to a luxury boutique.
Skills
Experience
Typically 1–3 years of retail sales experience, preferably within luxury or premium fashion brands. Demonstrable track record of meeting sales targets and operating within clienteling-driven environments.
Education
Secondary education (high school diploma) or equivalent; vocational training in retail, fashion or related disciplines is advantageous.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Culture
OTB cultivates an entrepreneurial and creative workplace where brand autonomy and cross-house collaboration are prized. The group values craftsmanship, innovation and commercially-minded creativity, offering a dynamic environment for professionals who thrive at the intersection of design and retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Advisor», «Boutique Sales Consultant», «Luxury Retail Advisor», «Personal Shopping Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.