OTB Group Client Advisor
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 13, 2026
About OTB Group
OTB is an international fashion group that cultivates several creative maisons, including Marni. As a platform for entrepreneurial brands, OTB combines a strong commercial infrastructure with an emphasis on artistic direction and craftsmanship, supporting maisons that prioritise innovation and distinctive design.
OTB (Marni) seeks a Client Advisor in Miami Design District to deliver elevated client service and drive boutique sales.
Role & Responsibilities
- Deliver an elevated, personalized shopping experience to a high-end clientele, cultivating long-term relationships through proactive clienteling and appointment management.
- Achieve and exceed boutique sales targets and KPI metrics through consultative selling, strategic upselling, and cross-selling of product categories.
- Maintain an accurate client book and update CRM records following every client interaction, ensuring data integrity and follow-up activity.
- Uphold Marni visual merchandising and boutique presentation standards; assist with store floor moves, window dressing, and product rotation.
- Process transactions, returns and exchanges accurately via the point-of-sale system; manage cash handling and end-of-day reconciliations as required.
- Support inventory control activities including stock receiving, replenishment, loss-prevention, and periodic stock counts.
- Collaborate with the store management and wider team on events, private appointments, and product launches to maximise client engagement.
Qualifications
- Proven track record of boutique or luxury retail sales; ability to demonstrate consistent achievement of sales targets.
- Exceptional interpersonal presence, polished grooming and the ability to represent a luxury maison with discretion and confidence.
- Strong organisation and time-management skills with meticulous attention to CRM follow-up and client data.
- Flexibility to work retail hours including evenings, weekends and special events.
- Legal right to work in the United States.
Skills
Experience
Minimum of 2 years' experience in luxury or premium retail environment, preferably within a boutique or designer brand; demonstrated success in client development and meeting sales KPIs.
Education
High school diploma or equivalent; vocational training in retail, fashion or sales is advantageous.
Workplace
The successful candidate will be located in Miami, Florida, USA.
Culture
Marni operates within OTB's entrepreneurial and creative ecosystem, characterised by an emphasis on distinctive design and artisanal detail. The working environment balances a rigorous commercial focus with a collaborative, design-led approach, rewarding initiative and client-centric service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Boutique Sales Associate», «Style Advisor», «Retail Client Specialist», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.