OTB Group Client Advisor
- Seniority
- Junior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 17, 2026
About OTB Group
Maison Margiela is a Paris-rooted luxury fashion house renowned for its conceptual, deconstructive approach to ready-to-wear and accessories. As part of the OTB group, the brand combines avant-garde creativity with the operational support of an international luxury conglomerate, offering a retail environment that emphasises craftsmanship, product storytelling and curated client experiences.
Margiela (OTB) seeks a Client Advisor in Metzingen — boutique role delivering luxury client service and driving sales in the Maison Margiela store.
Role & Responsibilities
- Deliver exceptional, personalised service to boutique clients, building long-term relationships and driving repeat business.
- Achieve and exceed individual and store sales targets, convert footfall into revenue and support KPI tracking.
- Maintain impeccable boutique standards: visual merchandising, presentation, housekeeping and stockroom organisation in line with Maison Margiela directives.
- Manage clienteling activities and CRM records, proactively contact clients for appointments, launches and private events.
- Execute sales transactions accurately, including cash handling, returns and POS reconciliation; ensure compliance with store procedures.
- Develop deep product knowledge of seasonal collections, materials and production techniques to advise clients authoritatively.
- Collaborate with the store management and cross-functional teams to support events, inventory counts and store initiatives.
Qualifications
- Proven experience in a luxury or premium retail environment; strong track record of sales performance preferred.
- Excellent interpersonal skills with a customer-first mindset and the ability to cultivate high-value client relationships.
- High attention to detail and a commitment to visual and operational standards appropriate to a luxury maison.
- Flexibility to work retail hours, including weekends and evenings, and to participate in special store events.
Skills
Experience
Typically 1–3 years of experience in luxury retail, boutique sales or personal shopping; demonstrable success in building client relationships and meeting sales targets.
Education
Secondary education completion; vocational training in retail, fashion or hospitality is advantageous but not mandatory.
Workplace
The successful candidate will be located in Metzingen, Baden-Württemberg, Germany, with easy access to Stuttgart.
Culture
Maison Margiela fosters a discreet, concept-driven creative culture where craftsmanship and intellectual rigour are prized. The retail environment emphasises refined client service, meticulous presentation and close collaboration with a small, professional store team supported by the broader OTB network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Advisor», «Retail Sales Associate», «Personal Shopping Advisor», «Customer Experience Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.