OTB Group Client Advisor (Mandarin speaker)
- Seniority
- Junior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 19, 2026
About OTB Group
OTB is an international fashion group that develops and supports a portfolio of contemporary and avant‑garde maisons. The group is known for combining creative autonomy for designer houses with an entrepreneurial, retail‑driven approach to growth and global expansion, operating a network of flagship boutiques and wholesale partners across key luxury markets.
OTB — Client Advisor (Mandarin speaker) for MM6 Spiga in Milan. Provide Mandarin clienteling and drive luxury retail sales.
Role & Responsibilities
- Deliver bespoke, high‑touch customer service and personalised clienteling to Mandarin‑speaking clientele, building long‑term relationships and repeat business.
- Achieve and exceed individual and store sales targets through proactive outreach, in‑store selling and participation in client events.
- Maintain exemplary brand standards on the sales floor: garment presentation, visual merchandising, housekeeping and product knowledge.
- Use POS and CRM systems to process transactions, record client profiles and follow up on leads and after‑sales requests.
- Support inventory management including stock replenishment, receiving and loss prevention procedures.
- Contribute to store events and local marketing initiatives targeting Mandarin‑speaking customers and inbound visitors.
Qualifications
- Fluent spoken Mandarin (native or near‑native) with strong conversational English; additional languages an advantage.
- Proven track record in luxury or premium fashion retail, with demonstrable sales results and clienteling experience.
- Excellent interpersonal skills, cultural sensitivity and the ability to tailor service to high‑net‑worth clientele.
- Comfort with retail technology (POS, CRM) and accurate transactional procedures.
- Flexible availability including weekends and peak retail periods; strong reliability and presentation standards.
Skills
Experience
Minimum two years' experience in luxury or premium fashion retail, ideally with previous exposure to Mandarin‑speaking customers and international client flows.
Education
High school diploma or equivalent; tertiary education in fashion, retail management, languages or related fields preferred.
Workplace
This position is based in Milan, Lombardy, Italy.
Culture
OTB fosters a creative, fast‑paced and international workplace where designer-led creativity meets commercial rigour. Teams operate with entrepreneurial autonomy while adhering to exacting luxury standards, servicing a cosmopolitan client base.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor — Mandarin», «Client Relations Advisor», «Luxury Retail Associate», «Clienteling Specialist», «Personal Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.